Residential Manager

Position Overview:

The position is responsible for ensuring compliance with state regulations, agency policies, and program guidelines. This includes participating in the hiring process, scheduling staff, monitoring budgeted hours, and supervising daily activities. The role also involves providing support and feedback to staff, maintaining records, ensuring safety, assisting with training, and promoting effective communication within the agency. The ideal candidate should have a high school diploma, at least one year of experience working with individuals with developmental disabilities, excellent communication skills, and the ability to manage multiple priorities.

Responsibilities and Duties:

• Responsible for ensuring performance of job responsibilities in compliance with State code/regulations, agency mission, agency policy and procedure, program guidelines, and best practice.
• Participate in the hiring process of Direct Support Persons/Professional as required
• Schedule/conduct regular staff meetings and attend monthly Community Support Team Meetings for assigned homes.
• Responsible for scheduling of CILA staff. Ensure that staffing is appropriate to meet the needs of the individual(s) served, complies with regulatory and agency requirements, and is within budgetary constraints. Approve time off per agency policy; complete and submit employee timesheet reports for review.
• Monitor budgeted staff hours of each home, minimize overtime, and ensure hours are within budget on a weekly basis.
• Supervise daily activities of all Direct Support Persons/Professionals including performance appraisals and disciplinary actions.
• Coordinate/develop a weekly activity schedule for the home.
• Remain accessible by cell phone for 24-hour emergency staffing coverage and house issues.
• Provide backup staff coverage in homes as needed for any permanent shift openings or emergency staff shortage. 
• Rearrange schedule when needed and as requested by House Manager and/or Owner to help ensure that the needs of individuals are met while maintaining appropriate coverage at the home.
• Manage clinical appts for all individuals
• Review all home binders for staff completion/accurateness
• Oversee Outcome Binder Implementation 
• Clinical Binder Responsibilities 
• Community Travel Binder
• Emergency Binder
• Seizure Logs
• Medication Binder
• Daily Attendance Log
• Ensure SS accounts are established with the agency
• Ensure link cards are established with the agency
• Establish medical insurance/primary care and dental physician if required
• Ensure ADSP(Nurse) List is in the home
• Review end-of-shift report for Clinical needs
• Initiate OJTs with staff

Qualifications:

Education

• High school diploma required. 

Experience

• Minimum of one year of experience working with individuals with developmental disabilities.
• Prior experience in a residential setting is required; previous supervisory experience preferred. 

Additional Qualifications

• Excellent communication skills, both written and oral.
• Demonstrated ability to manage multiple priorities.
• Valid driver’s license with a good driving record meeting agency insurance provider coverage requirement. Insurance documentation for use of personal vehicle. 

Additional Job Responsibilities

• Provide open and authentic feedback to staff on a regular basis related to performance utilizing active listening skills and allowing constructive feedback. Complete performance appraisals in a timely manner.
• Meet requirements of applicable licensing, funding, accreditation and other state/federal regulatory agencies; including safety requirements and agency policies and procedures, through utilization of systems to ensure compliance with all standards.
• Recognize staff talents, abilities, and interests and provide guidance to staff in utilizing these attributes to enhance performance, job satisfaction and overall department operations.
• Function as a member or facilitator of agency committees, as appropriate. 

Recordkeeping

• Monitor Implementation Plans, Intervention Plans, data collection, and all written objectives for individuals.
• Assist in maintaining individual program books, medical appointment books, medication books, and other CILA files.
• Complete/monitor all required paperwork and documentation. 

Safety

• Monitor home for safety, cleanliness, and necessary repairs. Ensure that the physical plant and environment are maintained in a safe and orderly manner; that work orders are submitted as needed; that safety hazards are addressed immediately; that individual and agency property are protected against misuse or destruction. Ensure that sufficient household food and programmatic supplies are present and stored properly.
• Ensure all drills and corresponding environmental paperwork is completed per policy and procedures.
• Report and assist in investigations of work related injuries and illness in a timely manner and in compliance with established agency policy and procedure.
• Actively assure the safety of individuals, employees and visitors by identifying hazardous conditions and/or at risk behaviors and intervening to correct potential risks.
• Responsible for maintaining a safe workplace by following safety procedures, implementing good housekeeping practices and proper materials handling, enforcing the use of personal protective equipment when necessary and reporting all unsafe acts and conditions.

Training

• Assist with training new staff regarding operations of homes, as needed on the job training, and programming for individuals.
• Assist with coordination of in-service training for staff and individuals as needed. Assist with training for Direct Support Professionals as required.

Communication

• Represent the values and mission of IGW, Inc. to other professionals, the general public, individuals served, and agency employees and ensures the dignity of individuals served by treating them with respect and dignity at all times.
• Proactively seek solutions to issues before they become problems.
• Work collaboratively with other agency staff and external customers to enhance communication, maintain positive work relationships, identify the needs of others, provide timely response, and promote teamwork for the common purpose of internal and external customer service. 

Note: This job description is intended to provide a general overview of the position and does not include an exhaustive list of all responsibilities and qualifications. The responsibilities and qualifications may be subject to change based on organizational needs.