Area Manager

Key Responsibilities and Duties

Program Oversight & Quality Assurance

• Oversee residential services across assigned homes to ensure safe, person-centered, and effective support.

• Review, implement, and monitor individual implementation plans to promote resident progress and quality of life.

• Plan for and participate in support team meetings to coordinate care and address resident needs or concerns.

• Visit each assigned home at least weekly to evaluate service quality, staff performance, resident well-being, and environmental safety.

• Conduct quarterly audits to ensure appointments and follow-ups are completed on schedule.

• Complete semi-annual audits across the agency to review service practices, identify trends, and implement corrective or improvement plans.

House Documentation & Operational Compliance

• Ensure homes maintain complete, accurate, and timely house documentation, including (but not limited to):

• Fire, tornado, and other emergency drills
• Water temperature logs
• Communication logs
• Refrigerator/freezer temperature logs
• Medication counts and MAR/TAR accuracy
• Incident and shift documentation
• Vehicle logs and safety checks (if applicable)
• Environmental Checks

• Train and support Residential Managers and DSPs on proper documentation standards and timelines.

• Monitor documentation systems routinely to ensure compliance with Medicaid Waiver, Rule 115, and internal quality standards.

Medical Appointments & Health Coordination

• Schedule, coordinate, and track all routine, specialty, and follow-up medical

appointments for individuals served.

• Ensure transportation is arranged and staff coverage is in place to support residents attending appointments.

• Personally transport and/or accompany individuals to medical appointments as needed to ensure continuity of care, advocacy, and accurate reporting.

• Collect, review, and distribute physician orders, visit summaries, and treatment recommendations to appropriate staff.

• Ensure medical documentation and health-related follow-ups are completed and filed correctly.

• Coordinate with nursing staff to ensure ongoing health monitoring and Rule 116 compliance.

Leadership & Staff Development

• Supervise, coach, and evaluate House Managers to ensure smooth home operations and consistent care standards.

• Provide ongoing staff development through training, mentoring, performance feedback, and corrective action where needed.

• Participate in recruitment and selection of Direct Support Professionals (DSPs), including interviews and hiring recommendations.

• Maintain staff folders and oversee annual background checks and credential verification.

• Ensure DSP registry enrollment and updates are completed accurately and on schedule.

• Prepare and submit training reimbursement documentation to DHS as required.

Benefits, Medicaid, and Social Security Coordination

• Complete and monitor Medicaid redeterminations for all individuals served, ensuring submissions are accurate and completed by required deadlines.

• Gather, organize, and submit supporting documentation for redeterminations and eligibility reviews.

• Schedule, coordinate, and attend Social Security appointments (initial setup,

redeterminations, representative payee-related needs, and benefit reviews) as required.

• Assist individuals with Social Security benefit setup and ongoing coordination, including communications with SSA offices and follow-through on requested paperwork.

• Maintain records of benefits appointments, deadlines, outcomes, and related

documentation in individual files.

• Collaborate with guardians, case managers, and funding entities to prevent lapses in eligibility and ensure uninterrupted benefits.

Communication & Collaboration

• Maintain open communication, addressing inquiries, concerns, and service updates promptly.

• Collaborate with operations, clinical, and nursing leadership to resolve service gaps and improve resident outcomes.

• Create and update documents, templates, and tracking tools that improve efficiency, consistency, and compliance across programs.

• Respond to and ensure compliance with correspondence and directives from DHS-DDD.

Qualifications

• Bachelor’s degree in a related field (Social Work, Psychology, Human Services, or similar) preferred but not required.

• Experience supervising residential or community-based programs for individuals with developmental disabilities strongly preferred.

• Strong working knowledge of Medicaid Waiver requirements, Rule 115, Rule 116, and other applicable residential regulations.

• Excellent organizational, documentation, and multi-site time management skills.

• Strong communication and interpersonal abilities to work effectively with residents, families, employees, and community partners.

• Ability to prioritize competing tasks, work independently, and lead a team in a fast-paced environment.

• Proficiency in Microsoft Word, Excel, PowerPoint, and standard documentation systems.

• Valid driver’s license, reliable transportation, and willingness to transport individuals as needed.

• Must pass background checks and any other required screenings.

Note: This job description provides an overview of duties and expectations and is not exhaustive. Responsibilities may evolve based on program needs.