Team Lead - ATM Phone Support Service Technicians W2

Team Lead - ATM Phone Support Service Technicians

Position Type: 12-month W2 contract with opportunity to convert to a permanent position

Location: Onsite 1111 Polaris, Columbus, OH.

Pay: Depending on experience, pay is up to $45.00 an hour

Schedule: Monday – Friday, shift rotation; 1st and 2nd shifts rotating every month

• (1st shift is 7am or 8am to 4pm or 5pm and 2nd shift is 2pm or 3pm to 11pm or 12am)**
  
  

As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects.

The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.

Key Responsibilities

• Manage multiple ATM projects, coordinating with ATM Vendors, Cash Suppliers, and internal JPMC stakeholders to meet project deadlines.
• Ideal candidate would have specific experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from our remote support location
• Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
• Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
• Strong communication skills when interacting with technology and non-technology stakeholders
  
  

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What You Can Expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups
  
  

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.