Cloud Success Mgr

Requisition Number: 104530 Cloud Success Manager Location: The role will be a remote position located in the United States. Insight at a Glance * 14,000 engaged teammates globally * #20 on Fortune’s World's Best Workplaces™ list * $9.2 billion in revenue * Received 35 industry and partner awards in the past year * $1.4M total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role As a Cloud Success Manager, you will play a critical role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. From monitoring and evaluating their usage, to spotting and remediating roadblocks, to recommending consulting services and managed services, you will work closely with your clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success. As a Cloud Success Manager you will: * Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience. * Develop and provide customized actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs. * Be the “voice of the customer” by introducing client stakeholders to Insight’s team and conducting monthly or quarterly business reviews. * Help improve the Cloud Success Management Team processes and capabilities. What we’re looking for * Bachelor’s degree in business, or other relevant technical discipline from an accredited university * 4 Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred) * 2 years Technical experience with Public Cloud, Software as a service, Data Center or Network technology * Experience with understanding and explaining cloud costs * Must have AWS Cloud Practictioner Cert What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: * Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||