Sr. Manager, IT Process & Strategic Planning

Overview

• This role will support the execution of a newly defined IT strategy
• Strategy is already aligned at the executive level; focus is now on implementation and executing the rollout
• Initially an individual contributor role with high visibility and influence

The Sr. Manager operationalizes the IT strategy by translating IT objectives into actionable roadmaps, standardized processes and measurable outcomes across the companies IT portfolios. This role leads the programs for standardization, continuous improvement, change management, KPI management across the IT functions and portfolio. This role is also responsible to direct the system administration of the supporting design, development and PMO systems, internal operational data analytics and functional and portfolio-based KPI reporting capabilities.

Partnering with IT Governance, Portfolio/Systems Owners, Security, PMO and other IT functional leaders, this leader drives adoption of common ways of working, enables data‑driven decision‑making and scales automation to improve delivery speed, quality, and efficiency while ensuring alignment with the IT strategy and corporate strategic objectives.

• Bachelor’s degree and 5 years of experience in IT strategy/PMO, process excellence, analytics or platform ownership, including leadership of cross-functional initiatives.
• Demonstrated success driving organizational change and standardization at scale; strong command of KPIs and outcome‑based planning.
• Hands‑on experience with Agile/Lean practices and continuous improvement methods applied to software and IT service workflows.
• Proficiency with ALM and collaboration platforms (e.g., Jira, Confluence), workflow automation (e.g., ServiceNow/Power Platform/Atlassian automation) and analytics/visualization (e.g., Power BI).
• Executive‑ready communication skills; able to synthesize complex information into crisp updates, decision memos and dashboards for senior leadership.