Service Manager

Skillset: Service Manager

Duration: PERM

Salary: $65K- $85K

Hours: 6 AM – 5 PM

Details:

• Office is based in Tucson, Arizona.: 1321 E. Ajo Way, STE 121 Tucson, AZ 85713
• Team meets at the office at 6:00 AM each day.
• Supports Border Patrol sites in the Tucson Sector, including:
• Nogales, AZ
• Douglas, AZ
• Ajo, AZ (westernmost location)
• Douglas is the easternmost location.

Travel/Vehicle:

• Company vehicle provided.
• Gas card included.
• Employee is allowed to take the truck home.

Job Summary

The Service Manager is responsible for the day-to-day operations of the contract, including oversight of service technicians, maintenance activities, quality control, work order performance, and customer coordination. This is a working supervisor position. The Service Manager will work in the field alongside the crew while also providing leadership, technical guidance, scheduling support, and quality oversight.

This position requires strong hands-on technical knowledge of HVAC and mechanical systems, proven leadership experience, and the ability to manage priorities in a fast-paced contract environment.

Essential Duties and Responsibilities

• The Service Manager will be responsible for:
• Managing daily contract operations and ensuring work is completed in accordance with contract requirements.
• Working in the field alongside service technicians to support preventive maintenance, corrective maintenance, inspections, troubleshooting, and repairs.
• Supervising and coordinating service technicians performing maintenance and repair work on HVAC, mechanical systems, building systems, and equipment.
• Providing hands-on technical guidance and support to the crew.
• Conducting and/or overseeing quality control inspections of building systems and equipment.
• Ensuring work orders are completed accurately, timely, and with required documentation.
• Coordinating schedules, manpower, materials, and subcontractor support as needed.
• Monitoring contract performance requirements and helping ensure compliance with the PWS.
• Communicating with customers, leadership, technicians, and subcontractors regarding work status, priorities, and operational concerns.
• Supporting safety, quality, and documentation expectations across the team.
• Managing changing priorities in a fast-paced work environment while maintaining organization and attention to detail.

Minimum Qualifications

• Minimum 10 years of experience as a technician working with HVAC and mechanical systems.
• Minimum 10 years of experience performing quality control inspections of building systems and equipment.
• Current trade certification in HVAC or Mechanical Systems.
• Minimum 5 years of experience managing service technicians.
• Minimum 5 years of experience working on contracts of similar size and scope, around $4 million
• Strong organizational skills.
• Ability to work in a fast-paced environment with changing priorities.
• Strong communication, leadership, and problem-solving skills.
• Ability and willingness to work in the field alongside technicians as a working supervisor.

Preferred Qualifications

• Project Management Professional certification.
• Certified Assistant Project Manager certification.
• Experience supporting federal facilities, operations and maintenance contracts, or similar government contract environments.
• Experience with preventive maintenance programs, work order systems, quality control documentation, and contract compliance requirements.