Processor

Insight Global is hiring for a Rating Technician to join the Rating team for a large insurance company. This person will be teams onsite in Urbandale, Iowa or Portland, Maine. With a large focus on training and development, this role will have the opportunities for long term growth within the organization.

This Rating Technician will be responsible for the accurate and timely rating and issuance of commercial insurance transactions using both manual and automated methods. They will follow established authority levels, workflows, and procedures to ensure all work meets service‑level expectations. They will communicate effectively with internal and external partners to support accurate transaction processing and resolve rating or policy issues. They take ownership of required training and maintain proficiency in all systems, tools, and rating practices. They support additional operating units as needed and contribute to team discussions, problem‑solving, and continuous improvement efforts to enhance departmental efficiency and effectiveness.

Must Haves

• 1-3 years of experience in an office environment (ideally financial/insurance industry)
• Insurance experience
• Experience working through process workflows and following procedural manuals
• Basic computer skills (Microsoft Office Suite)
• Strong communicator

Plusses

• Experience in Insurance Processing
• Excel experience

Responsibilities Include:

• Rates and issues all transaction types using manual and automated methods for all commercial lines of business, ensuring accuracy and compliance with guidelines.
• Follows established authority levels, workflows, and procedures to ensure timely, accurate processing and alignment with service‑level standards.
• Proactively identifies transactions approaching or exceeding service‑level agreements (SLAs) and taking appropriate action to ensure timely resolution.
• Communicate effectively with agents, underwriting, and internal partners to obtain necessary information, interpret instructions, resolve rating or policy issues, and maintain strong working relationships that support accurate transaction processing and overall operational efficiency.
• Takes ownership of assigned training by completing required certifications, maintaining subject‑matter expertise, and applying learned skills to support accurate and efficient transaction processing.
• Supports additional regional operating units as needed, applying technical knowledge and workflow proficiency to ensure consistent service‑level performance across the organization.
• Maintains strong proficiency in all software applications and tools required to perform rating responsibilities.
• Actively participates in team discussions, problem‑solving efforts, and the development of best practices to support team effectiveness.
• Contributes to continuous improvement initiatives, including identifying opportunities to enhance processes, workflows, and system functionality.
• Performs all other duties as assigned to support departmental goals and operational efficiency.

Pay rate is $20/hr for the contract portion of the role with potential for conversion to full time.