Print Associate

We are seeking a detail-oriented Print Production Associate to support day-to-day document production, printing, and finishing operations. This role is ideal for someone with strong customer service skills, a production mindset, and basic technical proficiency with office equipment and software.

Desired Skills & Experience

• Basic computer proficiency, including keyboard and mouse navigation
• Working knowledge of Microsoft Office (Excel, Outlook, Word)
• Ability to manage basic reporting in Excel
• Comfortable sending/receiving emails, saving/opening files, and data entry in Outlook
• Familiarity with internet browsing and web-based systems
• Ability to operate PCs and navigate standard workplace applications
• Experience using printers and managing print jobs (sending documents, selecting printers, etc.)
• Basic troubleshooting skills (e.g., mapping network printers, sending to preconfigured printers)
• Strong attention to detail and ability to follow processes
• Basic math skills (addition, subtraction, multiplication, division, percentages)
• Professionalism and ability to interact with customers in a business environment
• 2–3 years of experience in a production or print environment
• At least 1 year of experience in an office setting preferred
• Ability to lift up to 50 lbs as needed

Nice-to-Have Skills

• Experience with device maintenance (e.g., replacing toner, drums, and consumables)
• Exposure to Adobe InDesign or Adobe Acrobat (basic editing or adjustments)
• Familiarity with Fiery print systems or similar print management software

Key Responsibilities

• Execute print production tasks to meet customer SLA requirements (printing, assembly, finishing)
• Serve as a point of contact for receiving and logging customer print requests
• Review job specifications and ensure accurate processing of print jobs
• Maintain production logs and reporting for billing and tracking purposes
• Operate production equipment including printers, copiers, and finishing machines (cutting, folding, scoring)
• Perform quality checks before, during, and after production runs
• Track and manage incoming jobs using a job tracking system or job board
• Maintain inventory of supplies and coordinate restocking as needed
• Provide exceptional customer service and communicate clearly with stakeholders
• Clean and maintain equipment and workspace to ensure operational efficiency