What are the responsibilities and job description for the Portfolio Operations Manager position at Insight Global?
The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model.
This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.
The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable.
This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity.
Key Responsibilities
Portfolio Operating Rhythm Management
- Own the Division's leadership operating rhythm
- Coordinate executive meetings, governance cadence, and strategic reviews
- Manage portfolio-level action tracking and follow-up
- Prepare executive briefings and leadership reports
- Drive accountability for cross-organizational commitments
Cross-Functional Integration
- Serve as the primary coordination point across Model T and PMO&O
- Align organizational priorities across delivery and enablement pillars
- Manage portfolio-level dependencies and resource allocation discussions
- Resolve cross-functional escalations
- Facilitate executive decision-making
Governance & Standards Oversight
- Oversee PMO&O governance framework execution
- Ensure portfolio standards are consistently applied
- Champion organizational consistency across delivery organizations
- Support audit readiness and operational reviews
Strategic Initiative Management
- Lead strategic PMO&O initiatives
- Coordinate cross-divisional projects
- Support business growth opportunities
- Drive continuous improvement of the portfolio operating model
Executive Operations Support
- Act as a force multiplier for the Division Leader
- Manage executive communications and stakeholder engagement
- Support executive presence at internal and client-facing events
- Protect leadership capacity and prioritize executive time
Escalation Management
- Serve as the first escalation point for portfolio-level issues
- Coordinate resolution across delivery organizations
- Maintain visibility into critical risks and issues
- Provide structured updates to leadership
Phase 1 & Phase 2 Leadership
Phase 1 – PMO&O Stand-Up
- Establish governance framework and operating rhythm
- Define PMO&O team roles, processes, and SOPs
- Launch portfolio reporting standards
- Develop executive cadence and review structures
Phase 2 – Portfolio Activation & Growth
- Activate full PMO&O capabilities
- Manage portfolio coordination across all three pillars
- Drive continuous improvement of operating processes
- Expand PMO&O capacity as Model T and the portfolio grows
Governance & Documentation
Maintain and support:
- Portfolio governance frameworks
- Executive operating procedures
- PMO&O team SOPs
- Escalation processes
- Reporting standards
- Strategic initiative documentation