What are the responsibilities and job description for the Patient Service Representative position at Insight Global?
Summary
The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.
Education:
- Required: High school diploma or equivalent.
Experience:
- Minimum of 3 years experience in a clinic setting, preferably front desk/reception area.
- At least 1 year of EPIC with EPIC scheduling experience required.
- EPIC reporting experience preferred.
Essential Functions
- Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits.
- Coordinate all patient visits and monitor in-basket within EPIC.
- General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies.
- Coordinate individual care needs such as translators and patient transportation.
- Deliver labs to the hospital as needed.
- Willingness to participate and help with clinic events and programs.
- Other duties as assigned.
Salary : $18 - $25