What are the responsibilities and job description for the Patient Financial Services Specialist position at Insight Global?
Location: Nashville, TN
Hybrid: 50% remote / 50% onsite (Fully onsite during first few months of training)
Schedule: Monday through Friday, 8:00 AM – 4:30 PM.
Compensation: Base Salary of $23-$28 per hour depending on experience.
Day to Day:
• Educate patients on insurance coverage, co-pays, deductibles, and out-of-pocket costs
• Walk patients through what is and is not covered under clinical trials
o ~70–75% of patients are on trials (often last-line treatment)
• Help set up payment plans and guide patients through financial assistance programs
o Including programs for free/assisted drug access
• Verify insurance and maintain accurate eligibility and demographic information
• Handle pre-authorizations and referrals, including drug authorizations
• Partner closely with nursing staff, providers, and financial aid organizations
• Occasionally assist with drug ordering coordination
• Review patient balances and ensure accurate co-pay collection
• Work through difficult situations, including supporting patients during end-of-life care scenarios
Must Haves:
• 3 years in financial counseling / patient access / insurance verification
• Strong background in eligibility, benefits, and authorizations (including drugs)
• Experience walking patients through cost breakdowns, payment plans, and coverage gaps
• Knowledge of CPT/HCPCS coding
• Comfortable working in a clinical/oncology environment
• Strong customer service, with the ability to be both empathetic and firm
• Quick learner, detail-oriented, and able to multitask/adapt to change
Salary : $23 - $28