Order Resolution Specialist

Logistics:

• On-site in Oklahoma City
• M-F, 8am-5pm
• 6-month contract

Job Summary:

We are seeking an Entry-Level Order Exception Specialist to support service recovery efforts by reviewing and resolving order exceptions. This role will focus on ensuring timely delivery of orders by identifying issues and taking action to move orders forward to customers.

Must Haves:

• Entry-level role; prior experience in customer service or call center environments preferred
• Strong reading and writing skills required
• Ability to follow defined processes and manage multiple tasks
• Strong attention to detail and organizational skills
• High School Diploma

Plusses:

• Bachelors or Associates degree
• Freight logistics or supply chain experience

Day to Day:

• Review daily exception reports and identify orders that are at risk of or have been delayed
• Work through exceptions and take appropriate steps to resolve issues and ensure orders are delivered to customers
• Re-key and process orders as needed to correct errors or delays
• Communicate internally with customer service and sales teams, and externally with vendors and carriers to resolve order issues
• Sort and prioritize exceptions by carrier and urgency
• Maintain accurate records of actions taken on exception cases
• Support efforts to improve service levels and reduce exception volume

Compensation:

$18/hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.