JIRA Systems Administrator

Position: JIRA Systems Administrator

Job Type: Onsite 5 days a week for the training period, then 3 days hybrid onsite (Tuesday, Wednesday, Thursday)

Location: Washington, DC

Duration: 6-months to perm

Clearance: Must be eligible to be processed for a DOJ Public Trust

Rate: $80K-$85K

We are seeking an Application Systems Administrator to join our program team and play a critical role in managing hybrid cloud and client/server-based systems. This role directly supports the performance, security, and reliability of the program’s business systems, ensuring seamless operations and scalability. As an Application Systems Administrator, you will address enhancements and related issues for COTS applications, collaborate on system build & configuration, and support end users who rely on business systems. Success in this position requires technical expertise in system operations, the applications software development lifecycle, change management, a commitment to continuous improvement, and a collaborative mindset.

As an Application Systems Administrator, the ideal candidate will support and optimize client/server-based and hybrid cloud-based and business application systems. The ideal candidate will identify and resolve application-related issues while working closely with peer functional teams and/or vendor support to address system issues and vulnerability response. The following platforms fall under system administration:

• JIRA: Serve as the Systems Administrator in the Jira Service Management platform, primarily with the backend application development and process improvement that support the front-end administration.
• SQL: Assist in SQL database support.
• SharePoint: Assist in SharePoint Administration activities.

Key Responsibilities

User Support & Collaboration: Provide technical support to end users, ensuring they can access and utilize business systems effectively. Work collaboratively with team members, sharing knowledge and guiding peer system administrators.

Incident Management: Use incident management best practices to address system-level issues quickly and effectively, ensuring minimal disruption to operations.

Soft Skills: Provide analytical, problem-solving, and troubleshooting skills coupled with excellent communication and collaboration abilities to work effectively with cross-functional teams. Demonstrated ability to handle multiple priorities with attention to detail and high-quality output.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related discipline.
• Minimum 4 years of experience as a system administrator managing either/or hybrid cloud and client/server environments.
• Ability to obtain and maintain a public trust

Desired Qualifications

• Demonstrated experience with the Jira Service Management platform (back-end development) and incident & problem management practices.
• Demonstrated experience in SQL database operations.
• Demonstrated experience in Microsoft SharePoint Administration.
• Demonstrated experience of the Software Development Lifecycle (SDLC) and related processes.
• Working knowledge of Configuration Management Platforms (e.g., IBM Rational or equivalent).
• Proficiency in scripting for automation (e.g., PowerShell, Perl).

Desired Candidate Experience

• Familiarity with, or knowledge of Microsoft Access.
• Familiarity with DevOps tools (e.g., Git, Jenkins, Terraform, or Ansible).
• Familiarity with Infrastructure as Code (IaC) tools, such as Terraform, CloudFormation, etc.
• Familiarity with incident management platforms for reporting, automation, and deployment.
• Familiarity with, or knowledge of Crystal Reports.

Certifications are a plus in related industry credentials, i.e.

• ITIL Foundations
• Atlassian Certified Jira Administrator
• Microsoft Technology Associate (MTA): Database Fundamentals
• Microsoft Certified: Data Analyst Associate
• Microsoft Certified: SharePoint Administrator Associate