Order Administrator

Job Summary

The order administrator serves as the primary point of contact for assigned Leonardo Helicopters customers, managing all front‑line communications and ensuring timely, accurate support across orders, repairs, warranties, and service activities. This is not a call center job, 90% of work is done through email and portal.

Role Summary – Customer Support / Account Management

Serve as the primary point of contact for assigned customers, managing all inbound communications, inquiries, and complaints while coordinating internally to resolve issues.

Manage customer expectations by negotiating timelines, providing accurate order status updates, and partnering closely with planning, repairs, technical, and finance teams.

Process customer orders, quotations, warranty/COMP claims, and credits/debits accurately and within defined SLAs, ensuring timely follow‑up and escalation when required.

Own daily account management activities, including order book management, expediting critical/AOG orders, pricing resolution, credit management, and shipment tracking.

Run regular reporting and lead customer meetings to review order status, material returns, warranties, and account health.

Research and resolve part number, pricing, and documentation issues using technical catalogs and internal engineering resources.

Maintain working knowledge of warranty policies, service plans, consignment contracts, and parts certifications while supporting broader team initiatives.

Required Qualifications

High School Diploma or equivalent required

2-3 years’ experience with Microsoft office skills- including outlook, word, excel.

Prior experience in customer service or related administrative support position.

Plusses

SAP experience

Previous customer service experience

Dependable, willing to learn, and comfort with repetitive type of work

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20 - $21