What are the responsibilities and job description for the Network Operations Center Technician position at Insight Global?
Location: Alpharetta, GA
Shifts:
- Thursday-Monday 12pm-8:30am EST
- Tuesday-Saturday: 4pm - 12:30am EST
Duration: Long term ongoing contract with potential to hire/FTE
Compensation: $22-24hr
Desired Skills:
- Experience in IT operations, SMC, or production support environments (NOC, Data Center Tech, Help Desk – experience working overnight or off hours shifts!)
Familiarity with:
- Incident management tools (e.g., ServiceNow) – ITSM, how to handle outages, understands KPI/SLA/ITIL
- Monitoring tools and alerting systems
- Linux and Windows environments
- Networking fundamentals
Strong communication, troubleshooting, and decision-making skills
Salary : $22 - $24