Information Technology Support Technician

Required Skills & Experience

• Hands-on onsite IT/Tech Support experience (executive office or small org environment strongly preferred)

• Strong Apple ecosystem expertise (macOS/iOS, Apple hardware, device setup/configuration)

• Security-minded approach to endpoint management and user support

• Experience configuring and maintaining hardware software end-to-end (setup, updates, installs, settings)

• Comfortable partnering with leadership (CTO / Head of Cyber) to implement secure hardware/software protocols

• Proven ability to troubleshoot a wide range of office technology (connectivity, peripherals, A/V, smart devices)

• Strong communication skills; patient and enjoys teaching/supporting users

•Ability to do physical workspace/device work (cable management, ergonomics setups, station optimization)

Nice to Have Skills & Experience

• Experience supporting executive/VIP users with high expectations and urgency

• Familiarity with security/privacy tools (examples: password managers, VPNs, authenticators/2FA, endpoint security)

• Experience with home/office network setups: routers, extenders, ethernet, Starlink, cell boosters

• Knowledge of security tech: secure phones, camera covers, recording devices, privacy hardware

• Interest in cutting-edge tech trends, health tech, wearables, and ergonomics

• Experience setting up shared-device user accounts and managing device profiles/permissions

• Comfort working with “smart office” devices (lights, air filters, cameras, sensors, etc.)

Job Description

Insight Global is seeking an Onsite Tech Support / IT Support Specialist to support a confidential, high-impact Executive Office in Asheville, NC. This role is ideal for a hands-on, service-oriented IT professional who loves the Apple ecosystem and takes a security-first approach to technology. You will own the end-to-end setup and maintenance of devices, software, connectivity, and executive workspaces—balancing day-to-day troubleshooting with proactive upgrades and tech research. The right candidate enjoys building optimally organized, ergonomic workstations, stays current on cutting-edge technology trends, and is genuinely excited to teach and support users. You’ll partner closely with senior technical leadership to ensure the Executive Office has secure, reliable, and high-performing tools at all times.

Day-to-Day:

• Own all technology needs for the Executive Office (hardware, software, connectivity, and workspace setup)

• Configure new devices and deploy apps/software; handle ongoing software/app updates and settings

• Troubleshoot issues across laptops/desktops, peripherals, printers/scanners, phones, tablets, A/V gear, and smart devices

• Build and maintain highly organized, ergonomic workstations (monitor arms, keyboard trays, cable management, etc.)

• Support connectivity stack: internet, ethernet, routers, extenders, Starlink, cell boosters, VPNs

• Implement security best practices in partnership with Cyber/CTO (2FA, password manager setup, secure configs)

• Set up and manage security tools (e.g., Malwarebytes, Aura, DeleteMe or similar) as required

• Train and support staff on new tools and workflows; create quick enablement guides as needed

•Research emerging hardware/software, run comparisons, recommend acquisitions, and execute rollouts

Pay $25-27/hr depending on experience