Information Technology (IT) Technician

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50–75 employees and work closely with a small IT team (3–5 members).

Key Responsibilities:

Network & Connectivity Support

• Maintain internal network connectivity

• Troubleshoot Wi-Fi issues

• Provide printer and internet support

Helpdesk & Customer Service

• Respond to support tickets and resolve technical issues

• Deliver excellent customer service through direct interaction with staff

• Provide onsite support three days per week (Tuesday–Thursday)

Password & Account Management

• Reset passwords and troubleshoot login issues

• Assist with account access problems

Inventory & Hardware Management

• Track and manage hardware inventory

• Perform light helpdesk tasks, including basic troubleshooting for:

o Windows systems

o Mobile devices

Required Skills & Experience

• 2 years of experience in IT support or helpdesk roles

• Strong troubleshooting skills for network and hardware issues

• Excellent communication and customer service abilities

• Ability to work onsite as scheduled

Compensation: $25/hr to $27/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.