What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
JOB DESCRIPTION
Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major healthcare client Contribute to clearing ServiceNow ticket backlog while also taking 35-40 service desk calls per day Troubleshoot Office 365 and user access points (2FA, MFA) Work on a team of 15 other help desk resources to support long-term growth and maintenance of Windows environment lifecycle
REQUIRED SKILLS AND EXPERIENCE
2 years of experience in a help desk/service desk role supporting Windows 11/Office 365 environment Experience using ServiceNow to intake tickets Strong phone communication skills to take in requests and troubleshoot in real time Two-Factor-Authentication experience and provisioning new user access points in O365 Zoom video communications troubleshooting experience
NICE TO HAVE SKILLS AND EXPERIENCE
Windows 10 to 11 migration experience Healthcare experience Cybersecurity experience
Pay Rate: $17 - $20/hour
*this is a 6-month contract*
Salary : $17 - $20
