What are the responsibilities and job description for the Help Desk Specialist position at Insight Global?
Job Title: Technical Support
Company: Lamar Consolidated Independent School District (Inc)
Duration: 9 week contract (Potential to extend)
Location: Houston, TX 77471
Interview Process: 1 round virtual
Schedule: M-F 8-5
Required Skills & Experience
*3 years of experience in a Help Desk or similar position
*Experience in troubleshooting Level 1 issues both over the phone and in person
*Excellent customer service with end users
*Experience with password resets, network connectivity, installation of software, and syncing devices
Nice to Have Skills & Experience
*Bilingual in Spanish
*Previous experience in a summer refresh project for local ISDs or community colleges
Job Description
A local school district will be hiring a team of consultants to complete their end of year/into summer school/back to school support project. This person will respond to help desk tickets, phone calls, and walk‑ups to troubleshoot basic hardware, software, and connectivity issues. They will also support district‑issued devices (Windows laptops, Chromebooks, iPads), including setup, imaging, updates, and basic repairs as well as helping users with password resets, login issues, MFA support, and account access across district systems.