Front Desk Representative

Overview:
The Front Desk Receptionist plays a crucial role in providing excellent patient care and ensuring smooth clinic operations. They are responsible for performing a variety of clerical and administrative duties to support front desk operations at Texas Oncology’s service centers. Here are some key responsibilities:

• Greet patients and visitors warmly, ensuring a positive and welcoming experience.
• Register patients, verify insurance information, and collect necessary paperwork.
• Schedule appointments and manage patient flow at the front desk.
• Answer phone calls, route inquiries, and provide information to patients and staff.
• Maintain accurate patient records and update necessary information.
• Assist with billing and insurance-related inquiries.
• Work closely with physicians, nurses, and other clinical staff to ensure efficient patient care.
• Coordinate with other departments within the clinic.
• Maintain a professional appearance and demeanor.
• Communicate effectively with patients, families, and colleagues.
• Handle sensitive information with confidentiality.

Must Haves:

• At least 2-3 years of excellent customer service experience
• Experience working as a front desk, medical receptionist, medical office
• Excellent communication – looking for someone who is outgoing and friendly
• Interest in working in the healthcare industry
• Ability to work in a fast-paced environment, high pressure settings
• Muti-tasker and can stay on track
• Compassionate and empathetic
• Can pass federal and drug background check
• Open to going full time
• Bilingual in Spanish

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• customer service: 3 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Lewisville, TX 75056 (Required)

Work Location: In person

Salary : $18 - $21