Field Service Manager

JOB DESCRIPTION

A client of Insight Global is looking for a Field Service Manager to oversee at team sitting out of Ashburn, VA. You will manage field service operations for an assigned U.S. division, with responsibility for execution quality, staffing coordination, customer support, and job closeout. Oversee scheduling and deployment of field service teams to support commissioning and related project work, ensuring assignments are completed on time and properly documented. Coordinate with field service leadership and cross-functional teams to address staffing gaps, shifting priorities, escalations, and urgent service needs. Provide technical and product expertise to support technicians, customers, and internal teams while identifying and escalating project risks, resource constraints, and operational issues. Monitor workforce utilization, drive continuous improvement in service delivery and coordination, and promote a culture of accountability, professionalism, quality, and safety. Travel as required to support operational and business needs. Pay Ranges from $65.00/hr-$75.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings, paid leave as provided by applicable law and a company vehicle.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree in Business, Engineering, Operations, or a related field preferred; equivalent combination of education and relevant field service experience may be considered.

• Minimum 3–5 years of field service, commissioning, maintenance, troubleshooting, or related electrical power systems experience.

• Prior leadership, supervisory, or team lead experience in a field service, construction, industrial, electrical, or mission critical environment preferred.

• Experience supporting service operations involving large electrical systems, commissioning activities, preventive maintenance, and customer site execution strongly preferred.

• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.

• Strong working knowledge of service operations, field documentation requirements, customer support expectations, and safety practices.

• Proficiency with Microsoft Office and other business systems used for scheduling, reporting, and operational tracking.

• Ability to read, interpret, and communicate technical and operational information effectively.

• Ability to travel up to 50%

NICE TO HAVE SKILLS AND EXPERIENCE

• Prior experience working in data centers