What are the responsibilities and job description for the Epic Application Analyst 2- Cadence position at Insight Global?
The Epic Cadence Application Analyst II supports, configures, and optimizes the Epic Cadence scheduling application to ensure efficient access, accurate provider schedules, and a positive patient experience. This role independently handles routine to moderately complex issues and partners with senior analysts on system enhancements and projects.
Key Responsibilities
- Provide day‑to‑day support for Epic Cadence, including troubleshooting scheduling, template, and access issues
- Configure and maintain provider schedules, visit types, time slots, and appointment rules
- Analyze scheduling workflows and recommend improvements to support access and operational goals
- Support system upgrades, enhancements, and maintenance activities
- Participate in testing, validation, and issue resolution for new builds or changes
- Work closely with clinic, access, and operational stakeholders to resolve issues and gather requirements
- Manage tickets, document solutions, and maintain build and workflow documentation
- Collaborate with Epic, internal IT teams, and vendors as needed
- Escalate complex issues and assist Level 3 analysts with larger initiatives
Pay Range $43-63/hour
Salary : $43 - $63