What are the responsibilities and job description for the Director Account Management position at Insight Global?
Overview:
Our client is looking for a confidential Director of Account Management. The role will have a strong focus on team leadership and development, working closely with individuals to improve performance, manage different personalities, and build a collaborative, engaged culture. In addition, this person will partner cross-functionally with Sales, Operations, and leadership to improve internal processes, drive alignment, and enhance the overall customer experience.
Key Responsibilities:
- Manage and develop a team of 4–6 customer-facing professionals
- Oversee a book of business, ensuring strong client relationships and issue resolution
- Coach and mentor team members, focusing on performance, growth, and engagement
- Partner cross-functionally with Sales, Operations, and other teams to improve customer outcomes
- Drive process improvements and help evolve the team from a reactive customer service model to a more strategic account management function
- Use CRM tools and reporting to track performance, identify trends, and improve efficiency
- Act as the internal advocate for customers, helping escalate and resolve complex issues
- Help build structure, organization, and alignment within the team as the department evolves
Required Qualifications:
- 8–10 years of experience in customer service, customer experience, account management, or operations leadership
- Proven experience managing and developing teams (ideally 4 direct reports)
- Strong leadership skills with the ability to coach, motivate, and manage different personalities
- Experience owning or supporting a book of business / client relationships (not just call center support)
- Ability to work cross-functionally with teams like Sales and Operations
- Experience improving processes, driving change, or helping restructure a team/function
- Strong analytical mindset with experience using reporting, metrics, or CRM systems to make decisions
- Solid communication skills—comfortable working with both team members and senior leadership
- Bachelor’s degree required (Business or related field preferred
Compensation:
$150,000 to $175,000 per year annual salary 20% Bonus. [If client has provided an exact salary, then
no need to use a range; also, if the client has provided an hourly rate, then use same hourly
language from the Contract/Contract-to-Hire section above.]
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: [description should be provided by the client since this is
for a perm position- they will not receive IG benefits. If client does not provide it upon our request,
we can insert something generic like "Benefit packages for this role may include healthcare
insurance offerings and paid leave as provided by applicable law."]
Salary : $150,000 - $175,000