What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?
Required Skills & Experience
- 1 year of experience working within an IT End User Support environment
- Experience imaging, upgrading, troubleshooting Windows 11
-Experience with or exposure to building PCs, installing Windows, and imaging
- Experience with user builds (data backups, imaging, configurations, application deployments, etc.)
Nice to Have Skills & Experience
- Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
- MAC experience
- Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
- Experience with ticketing systems (ServiceNow Preferred)
- Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity
Job Description
Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based and operational support to all corporate end users across the enterprise. Operational responsibilities include providing tier 2 support for laptops and desktops onsite and by using Dameware to support remote end users. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork and the ability to build productive relationships with peers.
Salary : $20 - $23