What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?
Onsite 5 days per week in New York, New York - 10022 zip code
Rate: $22.60hr
Required Skills & Experience
2 years of support role experience in help desk environment or tech support services
Telephone customer service experience
Fundamental understanding of PC hardware/software and connectivity components
Experience with an incident management/tracking system
Basic understanding of ITIL based structure
Knowledge of MS Exchange, Active Directory, SharePoint
Some weekend and afterhours support required, as well as, light travel potentially
Job Description
Facilitating walk-ups desk service and utilizing incident knowledge base platform (Service Now)
Analyze, diagnose, document, resolve and, escalate reported issues and outages
Assist other depts within IT; engineering/operation with infrastructure applications/hardware
Configure, install, and troubleshoot laptops/mobile devices/printers
Respond to all user support inquiries globally including primary office location
Salary : $23