What are the responsibilities and job description for the Desktop Support Specialist position at Insight Global?
ONSITE - 900 Hyde Street, UCSF Hyde Hospital
6 month contract with the possibility of extension
Background
- Healthcare and/or Higher Education experience must have
- Comfortable working in patient care environments, including treatment and clinical areas (not limited to standard patient rooms)
Technical Requirements
- ServiceNow experience required
- Ticket triage and incident management
- Managing approximately 5-10 tickets per day in this role
- Strong desktop support experience
- Windows PCs
- macOS devices
- Epic EMR experience preferred
- Hardware and software troubleshooting
- End-user support in clinical environments
Responsibilities
- Provide onsite desktop support for clinical and administrative users
- Troubleshoot Windows and Mac hardware/software issues
- Manage tickets through ServiceNow and ensure timely resolution
- Support users in patient treatment areas while adhering to healthcare operational standards
- Maintain a target utilization rate of approximately 70% (time spent on productive, ticket-related work)
Salary : $22 - $24