What are the responsibilities and job description for the Senior Technical Specialist position at Insight Global?
Our client in the electronics industry is seeking a Senior Technical Support Specialist to join their tier 2 team. This role is responsible for serving as the senior escalation point for complex technical support issues, leveraging advanced troubleshooting skills and deep product knowledge to resolve challenging hardware, software, and connected device problems. The Technical Support Specialist partners closely with Product, Engineering, and Operations teams to drive root cause analysis, coordinate incident resolution, and ensure critical issues are documented, prioritized, and resolved efficiently. The ideal candidate brings 5 years of experience in technical or product support, a strong background in handling escalations, and the ability to translate complex technical concepts into clear communication for both technical and non-technical audiences. Success in this role is measured by maintaining high customer satisfaction, meeting service-level expectations, improving operational processes, and delivering a consistent, high-quality support experience across both B2B and B2C customer environments. This role in onsite in Portland Monday - Friday.