What are the responsibilities and job description for the Customer Experience Specialist position at Insight Global?
Location: 33614 (on site for first month then will have 1 remote day)
Duration: 4 month contract to hire
Pay: $18/hr for the first for months THEN will immediately increase to $27/hr at the 4 month mark
Job Title: Supply Chain/Customer Experience Associate
Key Accountabilities:
· Responsible for timely and accurate order management assigned to Region Commercial Team, communicating directly with the account’s buyers.
· Perform daily audit of open orders, including research and rescheduling of orders that are still open from previous day.
· Review orders for completeness and accuracy. Acquire needed information and/or approvals prior to releasing order for shipment (i.e.: pricing discrepancies, approval to ship close-dated cases).
· Schedule dock appointments for CPU customers and maintain appointments within scheduling application
· Management of delivered orders through in-house Transportation Department.
· Coordinate with Customer Experience Manager, Production Planner, Demand Planner, Warehouse Manager, Materials Manager to ensure additional product requirements (promotion planned, new DC/store) are received from customer contacts communicated and understood.
· Directly responsible for determining whether substitutions / date changes are required for order fulfillment based upon projected shortages.
· Confidently build strong customer relationships while supporting sales personnel in identifying customer order practices that are inconsistent with service level agreement.
· Reviewing aged inventory and discontinued items at company owned bottling operations and at co-packer locations.
· Maintain requirements in customer’s vendor sub-systems.
Review SAP T-Code for pricing discrepancies and follow written SOP.
Salary : $18 - $27