AR Advisor – Customer Service

What you will do:

• Responding to inquiries in a timely and accurate way, via various channels (phone, email or chat).

• Knowing both Legacy and Nutri-Grow products inside and out so that you can answer questions.

• Identifying needs and helping branches/customers with inquiries, including educating users about new features and functionalities.

• Creating and updating our internal CS software (ServiceNow) with information about issues and useful discussions with users.

• Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary.

• Acknowledging, resolving, and following up with branches/customers to ensure their issues are resolved.

• Assist in training Customer Support Representatives and share effective workarounds with team members.

• Maintaining a positive, empathetic, and professional attitude toward parties at all times.

• Ensure customer satisfaction and provide professional customer support.

• Keeping records of interactions, transactions, comments and complaints.

• Perform other duties and projects as assigned by Management.

What you will bring:

• Self-Motivated and the ability to work well under pressure, performing at high levels in fast paced ever changing work environment

• Ability to anticipate needs and follow through with minimum direction

• Ability to lead by example and work well with others

• Strong prioritization and organizational skills

• Strong computer skills (Microsoft Office-Excel)

• SAP s/4 Hana FI and High Radius CAA experience is a plus

• Experience using help desk software and remote support tools, along with CRM knowledge

• Excellent communication, problem-solving skills, and multi-tasking abilities

• Patience when handling tough cases

• High School diploma/GED

• Accounting and/or Customer Service experience