What are the responsibilities and job description for the Desktop Support Associate position at INSIDE SOURCE INC.?
Insidesource DEI StatementBy nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.Job Summary The Desktop Support Associate is responsible for delivering comprehensive technical support for Insidesource's IT systems, audiovisual equipment, and mobile devices. The ideal candidate will possess exceptional customer service, troubleshooting abilities, strong communication skills, and experience in supporting diverse technological environments. This role reports to the Director of Business Operations and Technology and involves collaboration with our managed service providers and various vendors to fulfill requests.Essential Duties and Responsibilities:Provide first-line technical support for desktops, laptops, peripherals, and software applicationsConfigure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signageSupport mobile devices including smartphones and tablets across various operating systems (iOS, Android)Diagnose and resolve hardware and software issues through remote support and desk-side visitsSet up new employee workstations and perform equipment refreshesMaintain inventory of IT assets and manage equipment lifecycleDocument technical solutions and maintain knowledge base articlesAssist with regular maintenance and software updatesEscalate complex issues to appropriate IT teams when necessaryTrain users on basic hardware and software operationsSupport on ad hoc projectSupervisory ResponsibilitiesNoneSkills, Knowledge, Experience Required3 years of experience in IT desktop support or similar technical roleStrong knowledge of Windows and Mac operating systemsExperience supporting and troubleshooting AV equipmentFamiliarity with mobile device management (MDM) solutionsUnderstanding of networking concepts and troubleshootingKnowledge of IT security best practicesExcellent customer service and communication skillsAbility to explain technical concepts to non-technical usersStrong problem-solving and critical thinking abilitiesTechnical certifications (CompTIA A , HDI, ITIL)Experience with ticketing systems and IT service management toolsKnowledge of cloud applications and services (Microsoft 365, Google Workspace)Experience in a corporate environment Familiarity with remote support toolsMust have a car and valid driver’s license; weekly travel required between Concord, San Francisco, and San Jose officesAcknowledgementThis job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.
Salary : $33 - $40