What are the responsibilities and job description for the Desktop Support position at New Gig Solutions?
IT Support Specialist (Part-Time, Onsite)New Gig Solutions | Santa Clara, CANew Gig Solutions is partnering with a growing organization in Santa Clara to hire a Part-Time IT Support Specialist. This is an onsite W-2 contract role supporting a small, security-focused environment. The ideal candidate is hands-on, proactive, and comfortable owning desktop support and IT hygiene in a lean setup.Schedule & ContractPart-time: 20–25 hours per weekTypical hours: 10:00 AM – 3:00 PM (flexibility available)Onsite in Santa Clara, CAW-2 contract through New Gig SolutionsInitial 6-month contract with potential for extension or conversionResponsibilitiesProvide desktop and help desk support for up to 30 usersHandle user onboarding and offboarding, including account setup via Jump CloudManage and support PCs, peripherals, and network hardwareMaintain organization and basic operations within the server roomApply zero-trust security principles, including device lockdown and access controlsTroubleshoot Windows 11 systems and user issuesMaintain IT documentation, workflows, and process diagramsProactively identify and communicate issues, risks, and resolutionsTechnical EnvironmentMicrosoft Office 365Identity and access management via Jump CloudUbiquiti / UniFi OS networking equipmentPrimarily PC-based environmentLimited vendor interaction (mainly HP for hardware support)Required Qualifications5 years of hands-on IT support / desktop support experienceStrong knowledge of Windows 11Experience with identity and access management (Jump Cloud, Azure AD, Okta, or similar)Familiarity with Ubiquiti / UniFi networking equipmentUnderstanding of network security basics and zero-trust conceptsAbility to work independently and manage priorities in a part-time roleStrong communication and documentation skillsNice to HaveExperience with SAML and identity protocolsBasic Linux knowledge (future system logging initiatives)Experience creating documentation using tools like Lucidchart or SmartsheetWhy This RoleHands-on ownership in a small, secure IT environmentMinimal vendor dependency—real responsibility and visibilityFlexible schedule ideal for experienced IT professionals seeking part-time work
Salary : $26