What are the responsibilities and job description for the Account Manager position at INSIDE SOURCE INC.?
Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
The Account Manager oversees accounts and project teams, guiding projects from scope development to completion. With a consultative approach, they ensure client satisfaction throughout the order lifecycle while building strong, long-term customer relationships. They are also responsible for achieving revenue and margin goals.
Essential Duties and Responsibilities:
Client/Account Servicing
- Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability
- Maintain comprehensive understanding of client needs, goals, business practices and satisfaction/performance criteria
- Act as single point of contact for coordination and execution of IS activities (ie. Pre and post-sale)
- Responsible for overall performance of IS account / project teams (sales support, design, project management and field service teams)
- Accountable for end-to-end client experience and satisfaction
- Provide timely response to customer requests for products, services and information
- Ensure generation of weekly status reports
- Responsible for relevant 3rd party influencers - contractors, A&D and PM firms, etc. in relation to client account/projects
Sales, Project & Work Order Management
- Enter and maintain sales forecast in CRM
- With support from IS teams, produce plans, develop specifications, generate detailed and accurate quotes and present to customer in timely manner
- Develop and execute service contracts and service level agreements
- Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
- Ensure obstacles and/or changes in scope are identified, documented and resolved and ensure client and IS satisfaction throughout project life cycle
- Oversee and direct IS implementation of all client projects, work orders, and service requests
- Review and/or establish work plans, schedules and logistics
- Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
- Perform project management responsibilities as required, to include site visits during installations
- Provide (and prepare, if required) project and work order status reports
- Attend project and construction meetings as required
- Provide exceptional leadership and communication to customer and internal teams
- Partner with New Business Development/Account Executives to respond to requests for information, pricing and/or services
Organizational Standards
- Manage positive and productive interactions of internal and external teams, including collaboration with subcontractors and manufacturers
- Manage workload of internal teams to ensure activities are appropriately balanced and supported
- Manifest and exemplify IS values of Team First, Client Led, Change Makers, Experience Focused
- Provide mentorship and encourage growth and development of team members
Other Requirements
- Travel may be required
- Required participation in company, department and team meetings
- Attend industry events regularly
Supervisory Responsibilities
None
Skills, Knowledge, Experience Required
- Outstanding project management/organizational skills – ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment
- Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign) Core, hubspot and Miro
- Eye for design and layout of marketing materials
- Solid skills in copy-editing, grammar, spelling and punctuation
- Excellent and effective at oral and written communication
- Strong organizational, analytical and administrative skills
- Ability to see the big picture and integrate into day-to-day tasks and activities
- Understanding of the complexities required to thrive in the dealer and/or AEC environment
- Excellent time management skills
- Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments
- Must be a self-starter, critical thinker, collaborative and creative
- Ability to lead and inspire cross functional players
- Contract furniture industry experience strongly preferred including:
- Understanding of and/or working on RFPs
- Product knowledge
- Product specification
Pay Range: $90,000 - $110,000, plus sales commission plan.
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
Salary : $90,000 - $110,000