University Program Associate

Requisition Number:

S3097

Position Number:

002800

Position Classification Title:

University Program Associate

Functional Title:

University Program Associate

Position Type:

Staff

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit:

The School of Nursing is Transforming the Future of Nursing with Inclusive Communities, Passionate People, Innovative Practices, and Extraordinary Outcomes. We value and strive for diversity, respect, open communication, and excellence among students, staff, and faculty. The school is CCNE accredited and is a NLN Center of Excellence in Promoting the Pedagogical Expertise of Faculty. The School of Nursing has over 1,250 students enrolled in BSN, RN-BSN, MSN, DNP, PhD and certificate programs. Please visit our website at https://nursing.uncg.edu.

Position Summary:

The primary role of the University Program Associate (UPA) is to independently provide consultation and program administrative and clerical support to the assigned academic programs (traditional BSN, PhD, and VAP). The University Program Associate is the procedural expert and is instrumental in planning, analyzing, organizing, and managing daily activities of the assigned programs and department and engaging with and advising students. The program management, transparency and accuracy of the program is necessary to meet the requirements of accrediting agencies and fulfill the goals and objectives set forth in the contract. The UPA also supports the Program Directors, Department Chair, and faculty to assure overall success of the programs. The UPA must be familiar with all aspects of the programs and be able to work independently without supervision. The UPA has knowledge of program policies, procedures, technology, best practices, and their theoretical bases.

The UPA has the ability to interpret and apply a variety of interrelated policies, procedures, and programs for students and faculty and can address non-routine issues. Duties include student advising, developing and managing correspondence to multiple constituencies internal and external to the university; developing and managing student databases; preparing a variety of reports for funding, accreditation and university entities; coordinating and participating in student recruitment and developing miscellaneous projects for the School of Nursing; and other duties as assigned to support the Dean, Associate Deans, or supervisor in the School of Nursing. This position requires the ability to interact with potential and current students and maintains contact with students through graduation.

Minimum Qualifications:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

• 3-5 years’ experience.
• Experience in higher education.
• Banner experience.
• Excellent written and verbal communication skills.
  
  

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions To Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number
  
  

Recruitment Range:

$50,000 – $50,230

Org #-Department:

Nursing - 12802

Work Hours Of Position:

8 A.M - 5 P.M., M-F

Number Of Months Per Year:

12

Job Family:

Administrative & Managerial

Career Banded Title:

University Program Associate

Open Date:

03/17/2026

Close Date:

03/30/2026

FTE :

1.000

FLSA:

Non-Exempt

Key Responsibility:

Primary Program Resource

Essential Tasks:

• Serve as primary contact for traditional BSN, PhD, VAP programs and department.
• Communicate and provide assistance and guidance for traditional BSN, PhD, VAP programs to program directors and department chair.
• Regularly communicate with Department Chair, Program Directors, Director of the Office of Student Success, Senior Associate Dean, Dean and faculty regarding department/program and student issues.
• Develop and maintain consistent, accurate and timely communication with Program Directors, Department Chair, Director of the Office of Student Success, Associate Dean, Dean and faculty regarding program implementation and evaluation.
• Assure compliance with university, state and federal regulations and procedures; problem solve and make decisions to ensure compliance.
• Problem solve and assist Program Directors with decision making regarding program workflow, calendar, and expenditures; student communication; student admission processes and documentation; planning, gathering and submitting evaluation data.
• Maintain departmental budget and those of the associated programs.
• Coordinate with SON budget personnel for department/program-related purchases
• May prepare expense reports and faculty reimbursements for processing.
• Staff advisor/contact for students enrolled in the program(s):
• Guide prospective and enrolled students in managing application, admission, enrollment, payment, resource procurement, graduation requirements, and evaluation data processes
• Provide pre-admission audits, guide application processes, plan of study, course selection, program and academic requirements, tuition payments, and textbook purchases.
• Provide information for implementing and evaluating program activities and outcomes.
• Provide program website updates and track accuracy.
• Participate in student recruitment efforts by giving presentations, attending recruitment fairs and staffing recruitment tables/booths as needed.
• Utilize Banner Student module and/or Slate.
• Other duties as assigned.
  

Key Responsibility:

Maintain student databases for compliance and outcomes management

Essential Tasks:

• Develop and monitor program databases, schedules and reports. Ensure accuracy of data and compliance with program standards.
• Maintain compliance database for students.
• Collaborate with clinical coordinators in transmitting necessary student compliance documents to clinical agencies.
• Lead in the collection/recording of documents such as drug screen releases.
• Lead in the collection of residence and employment data of students and graduates.
• Maintain database of prospective students by cohort.
• Provide data on the number of inquiries, applicants, admitted, deferred, and declined in a given academic year, or over a period of time.
• Other duties as assigned.
  
  

Key Responsibility:

Using Technology, Software, and Equipment to View, Enter, Modify, or Copy Data

Essential Tasks:

• Creating, entering or accessing information on various forms and spreadsheets
• Banner (Student)
• Microsoft Office Suite (Word, Excel, Access, PowerPoint)
• UNCGenie
• Degree Works
• WebFocus/Argos
• Certiphi
• Canvas
• Slate
• Adobe Acrobat Professional/Reader
• NC Board of Nursing database
• Creating/developing program and/or recruitment materials
• Other duties as assigned
  
  

Key Responsibility:

Records Management for Student/Alumni Data in Assigned Program

Essential Tasks:

• Apply laws and regulations governing the maintenance, security and retention of records.
• Shred original documents according to records retention schedules and procedures to be in compliance with institutional policy as well as local, state and federal laws.
• Maintain student/alumni files to assist with alumni and employer surveys for accrediting reports.
• Other duties as assigned.
  
  

Competency:

Knowledge-Program

Competency Description:

• Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures.
• Requires knowledge of organizational structure, functions, and services, programs, office procedures and practices.
  
  

Competency Level:

Advanced

Competency:

Information/Records Administration

Competency Description:

• Performs research, data collection and analysis of information, and report writing.
• Utilizes, reconciles, and manipulates data from different internal and external software systems.
• Applies an in-depth knowledge of a variety of complex processes and procedures.
  
  

Competency:

Office Technology

Competency Description:

• Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.
  
  

Competency Level:

Journey

Competency:

Problem Solving

Competency Description:

• Independently resolves and/or develops recommendations for unprecedented issues and problems.
• Problem resolution requires some interpretation of policy and procedures.
• Serves as a resource for others in resolving unprecedented, nonstandard issues and problems.
• Assumes responsibilities for and manages the results of decisions.
  
  

Competency:

CommunicationVerbal

Competency Description:

• Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations.
• Communicates expectations to other employees, which may include formal/informal training.
  
  

Competency:

CommunicationWritten

Competency Description:

• Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience.
• Reviews sensitive materials and edits content constructively.
  
  

Physical Effort:

Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - O, Vision-Skilled Trades - O, Reading - O, Writing - O, Eye-hand coordination - O, Hearing - O, Talking - O, Standing - O, Sitting - O, Walking - O, Vision-Preparing/Analyzing figures - O, Lifting-0-30 lbs. - R

Work Environment:

Inside - C