What are the responsibilities and job description for the University Program Specialist position at North Carolina Agricultural and Technical State University?
Posting Details
Classification Information
Position/Classification Title University Program Specialist
Classification Type SHRA
Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory
Minimum Experience/Education
Bachelor’s degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education
Some college coursework or a bachelor’s degree is preferred. One to two years of professional experience in international education, higher education, or a related field is required. Strong preference will be given to candidates with experience supporting international programs, student services, academic administration, or office financial operations. Candidates should demonstrate excellent cross-cultural communication skills, the ability to manage multiple priorities, and a commitment to providing high-quality support to students, faculty, staff, and international visitors, including oversight of budgets, financial tracking, and reporting as part of program administration.
Required License Or Certification
Position Overview
Primary Purpose Of Position
The Office of International Affairs ( OIA ) at North Carolina A&T State University provides support and guidance for international students and faculty, facilitates study abroad and exchange programs, and promotes cross-cultural engagement to advance the university’s international mission and strategic goals.
Work Hours 8:00 am-5:00 pm, Monday - Friday
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Key Responsibilities and Related Competencies
Required Competency Communication - Verbal/Written
Duties
Communicate regularly, both in person and through email and phone correspondence, to guide students through the study abroad process from application through return. Respond to inquiries, clarify expectations, monitor deadlines, and ensure students receive accurate and timely information needed to prepare for and successfully complete their programs. Provide guidance and support to international students and scholars regarding SEVIS compliance, visa requirements, and other immigration-related questions. Serve as a point of contact for faculty and staff regarding international program logistics, student mobility, and administrative matters. Communicate policies and procedures related to international travel, including university travel regulations, risk management, and program-specific guidelines, ensuring all participants are well-informed and prepared.
Required Competency Administrative Duties
Duties
Manage and process all administrative forms and documentation, maintaining accurate records for students, faculty, staff, and programs. Track deadlines, monitor compliance, and generate reports to support program operations and institutional reporting. Oversee office financial operations, including budgets, invoices, and reconciliations, ensuring adherence to university policies. Coordinate and process international travel arrangements, including travel approvals, insurance, and related documentation. Serve as the primary point of contact for administrative operations, ensuring efficient workflow, timely communication, and accurate record-keeping.
Required Competency Customer Service
Duties
Provide comprehensive support to students, faculty, staff, and visitors by responding to inquiries, guiding individuals through office processes, institutional policies, and program requirements, and offering individualized assistance as needed. Ensure adherence to FERPA and other institutional privacy standards. Exercise sound judgment in addressing concerns, coordinating with internal offices when necessary, and following up appropriately. Maintain a professional, responsive, and stakeholder-centered approach while managing multiple cases and priorities simultaneously.
Position Information
Working Title International Affairs Administrative Associate
Competency Level Contributing
Position Number 003077
Recruitment Range $37,412 - $41,256
FLSA Non-Exempt
Appointment Type Permanent - Full-time
FTE 40 hours/week, 12 months
If Time Limited, Appointment Length
Organizational Division Office of International Affairs
Organizational Location VP for Academic Affairs and Undergraduate Programs
Organizational Unit Study Abroad
Posting Detail Information
Posting Number SHRA3161
Open Date 04/10/2026
Close Date 04/16/2026
Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
Quick Link https://jobs.ncat.edu/postings/40134
Classification Information
Position/Classification Title University Program Specialist
Classification Type SHRA
Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory
Minimum Experience/Education
Bachelor’s degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education
Some college coursework or a bachelor’s degree is preferred. One to two years of professional experience in international education, higher education, or a related field is required. Strong preference will be given to candidates with experience supporting international programs, student services, academic administration, or office financial operations. Candidates should demonstrate excellent cross-cultural communication skills, the ability to manage multiple priorities, and a commitment to providing high-quality support to students, faculty, staff, and international visitors, including oversight of budgets, financial tracking, and reporting as part of program administration.
Required License Or Certification
Position Overview
Primary Purpose Of Position
- Serve as a central point of contact for students, faculty, staff, and visitors, providing guidance on study abroad programs, international student and scholar matters, and institutional policies. Communicate regularly through in-person meetings, email, and phone to clarify expectations, respond to inquiries, and ensure stakeholders receive accurate and timely information.
- Manage and process all administrative forms, documentation, and records related to students, faculty, staff, and international programs. Track deadlines, monitor compliance with institutional and federal regulations (including SEVIS and visa requirements), and generate reports to support program operations and institutional reporting.
- Oversee office operations, including coordination of international travel approvals, insurance, financial documentation, budgets, invoices, and reconciliations, ensuring adherence to university policies and efficient workflow.
- Exercise sound judgment in addressing inquiries and resolving issues, coordinating with internal offices when appropriate, while maintaining confidentiality, adhering to FERPA and other privacy standards, and providing a professional, stakeholder-centered approach.
- Contribute to the continuous improvement of office processes, ensuring efficient communication, accurate record-keeping, and high-quality support for all aspects of international affairs administration.
- Other duties as assigned.
The Office of International Affairs ( OIA ) at North Carolina A&T State University provides support and guidance for international students and faculty, facilitates study abroad and exchange programs, and promotes cross-cultural engagement to advance the university’s international mission and strategic goals.
Work Hours 8:00 am-5:00 pm, Monday - Friday
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Key Responsibilities and Related Competencies
Required Competency Communication - Verbal/Written
Duties
Communicate regularly, both in person and through email and phone correspondence, to guide students through the study abroad process from application through return. Respond to inquiries, clarify expectations, monitor deadlines, and ensure students receive accurate and timely information needed to prepare for and successfully complete their programs. Provide guidance and support to international students and scholars regarding SEVIS compliance, visa requirements, and other immigration-related questions. Serve as a point of contact for faculty and staff regarding international program logistics, student mobility, and administrative matters. Communicate policies and procedures related to international travel, including university travel regulations, risk management, and program-specific guidelines, ensuring all participants are well-informed and prepared.
Required Competency Administrative Duties
Duties
Manage and process all administrative forms and documentation, maintaining accurate records for students, faculty, staff, and programs. Track deadlines, monitor compliance, and generate reports to support program operations and institutional reporting. Oversee office financial operations, including budgets, invoices, and reconciliations, ensuring adherence to university policies. Coordinate and process international travel arrangements, including travel approvals, insurance, and related documentation. Serve as the primary point of contact for administrative operations, ensuring efficient workflow, timely communication, and accurate record-keeping.
Required Competency Customer Service
Duties
Provide comprehensive support to students, faculty, staff, and visitors by responding to inquiries, guiding individuals through office processes, institutional policies, and program requirements, and offering individualized assistance as needed. Ensure adherence to FERPA and other institutional privacy standards. Exercise sound judgment in addressing concerns, coordinating with internal offices when necessary, and following up appropriately. Maintain a professional, responsive, and stakeholder-centered approach while managing multiple cases and priorities simultaneously.
Position Information
Working Title International Affairs Administrative Associate
Competency Level Contributing
Position Number 003077
Recruitment Range $37,412 - $41,256
FLSA Non-Exempt
Appointment Type Permanent - Full-time
FTE 40 hours/week, 12 months
If Time Limited, Appointment Length
Organizational Division Office of International Affairs
Organizational Location VP for Academic Affairs and Undergraduate Programs
Organizational Unit Study Abroad
Posting Detail Information
Posting Number SHRA3161
Open Date 04/10/2026
Close Date 04/16/2026
Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Aetna – State Health Benefits of North Carolina
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System ( TSERS )
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program ( EAP )
- Campus Recreation Center Discount
- University Bookstore Discount
- and more
Quick Link https://jobs.ncat.edu/postings/40134
Salary : $37,412 - $41,256