What are the responsibilities and job description for the Testing Operations Manager - Office of Digital Learning & Academic Technology position at Inside Higher Ed?
Job Title: Testing Operations Manager - Office of Digital Learning & Academic Technology
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 62357
Department
Office of Digital Learning & Academic Technology
Responsibilities
This position is responsible for managing testing services in the main campus testing center in close partnership with the other testing managers. Duties include ensuring test security, supervising, and training testing staff, managing staff schedules, maintaining the facility, and resolving any disputes or other sensitive matters that arise. This position oversees two Testing Supervisors and approximately 20 Test Proctors.
Serves as the primary supervisor of the testing team. Delegates responsibilities as appropriate to the testing supervisors. Answers questions and addresses concerns from students and staff, guiding them with kindness and clarity. Regularly leads staff meetings and clearly communicates key information to staff verbally and in writing. Competently navigates any crises that occur, tending to both the needs of the students and the staff. Supervises proctors during extended hours as needed. This includes periods such as finals week and weeks after an extended emergency closure.
Ensures the testing center is adequately staffed at all times. Vets, interviews, and recruits proctors. Coordinates recruitment, training, and scheduling of guest proctors during peak times. Maintains the staff schedule. Carefully reviews leave requests and coverage needs. Reviews and approves staff time sheets every two weeks, identifying and addressing any attendance issues that arise.
Ensures the team meets high service and test security standards. Develops staff policies, procedures, and service benchmarks in coordination with the other testing managers. Oversees and upkeep the proctor training and onboarding program, thoroughly training the staff. Regularly acquires feedback from staff and students to improve test security, customer satisfaction, and staff satisfaction (in that order).
Cultivates a positive, professional, productive work environment. Arranges professional development and team building events for the staff. Finds creative ways to keep the staff engaged with their jobs and focused on the organization’s mission and commitments. Regularly checks in with staff 1-on-1 to better understand and meet their needs. When needed, coaches, reminds, and corrects testing staff in consultation with the Assistant Director and Human Resources.
Maintains the facility. Routinely inspects the facility and equipment for optimal performance. Works closely with the ODL Office Manager and/or Facilities team to address building and grounds issues. Proactively inventories and requests needed supplies ahead of time. Consults with technical staff to ensure all software is working properly. Evaluates and improves signage, printed resources, and digital resources in consultation with the Assistant Director and other testing managers.
Performs other duties as assigned.
Qualifications
Bachelor's degree and four years' experience related to academic and/or student services or a high school diploma or equivalent and eight years of experience. (Note: or a combination of post high school education and experience equal to eight years.)
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
Upper $40,000's to upper $50,000's (annually), commensurate with experience
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
Schedule to include extended hours as needed. This includes periods such as finals week and weeks after an extended emergency closure.
This position is being re-advertised. Previous applicants need not apply.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 62357
Department
Office of Digital Learning & Academic Technology
Responsibilities
This position is responsible for managing testing services in the main campus testing center in close partnership with the other testing managers. Duties include ensuring test security, supervising, and training testing staff, managing staff schedules, maintaining the facility, and resolving any disputes or other sensitive matters that arise. This position oversees two Testing Supervisors and approximately 20 Test Proctors.
Serves as the primary supervisor of the testing team. Delegates responsibilities as appropriate to the testing supervisors. Answers questions and addresses concerns from students and staff, guiding them with kindness and clarity. Regularly leads staff meetings and clearly communicates key information to staff verbally and in writing. Competently navigates any crises that occur, tending to both the needs of the students and the staff. Supervises proctors during extended hours as needed. This includes periods such as finals week and weeks after an extended emergency closure.
Ensures the testing center is adequately staffed at all times. Vets, interviews, and recruits proctors. Coordinates recruitment, training, and scheduling of guest proctors during peak times. Maintains the staff schedule. Carefully reviews leave requests and coverage needs. Reviews and approves staff time sheets every two weeks, identifying and addressing any attendance issues that arise.
Ensures the team meets high service and test security standards. Develops staff policies, procedures, and service benchmarks in coordination with the other testing managers. Oversees and upkeep the proctor training and onboarding program, thoroughly training the staff. Regularly acquires feedback from staff and students to improve test security, customer satisfaction, and staff satisfaction (in that order).
Cultivates a positive, professional, productive work environment. Arranges professional development and team building events for the staff. Finds creative ways to keep the staff engaged with their jobs and focused on the organization’s mission and commitments. Regularly checks in with staff 1-on-1 to better understand and meet their needs. When needed, coaches, reminds, and corrects testing staff in consultation with the Assistant Director and Human Resources.
Maintains the facility. Routinely inspects the facility and equipment for optimal performance. Works closely with the ODL Office Manager and/or Facilities team to address building and grounds issues. Proactively inventories and requests needed supplies ahead of time. Consults with technical staff to ensure all software is working properly. Evaluates and improves signage, printed resources, and digital resources in consultation with the Assistant Director and other testing managers.
Performs other duties as assigned.
Qualifications
Bachelor's degree and four years' experience related to academic and/or student services or a high school diploma or equivalent and eight years of experience. (Note: or a combination of post high school education and experience equal to eight years.)
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
Anticipated Salary Range
Upper $40,000's to upper $50,000's (annually), commensurate with experience
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
Schedule to include extended hours as needed. This includes periods such as finals week and weeks after an extended emergency closure.
This position is being re-advertised. Previous applicants need not apply.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Salary : $40,000