Student Success and Retention Specialist

Position Number:

998996

Functional Title:

Student Success and Retention Specialist

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose Of The Organizational Unit:

The School of Nursing is Transforming the Future of Nursing with Inclusive Communities, Passionate People, Innovative Practices, and Extraordinary Outcomes. We value and strive for diversity, respect, open communication, and excellence among students, staff, and faculty. The school is CCNE accredited and is a NLN Center of Excellence in Promoting the Pedagogical Expertise of Faculty. The School of Nursing has over 1,250 students enrolled in BSN, RN-BSN, MSN, DNP, PhD and certificate programs. Please visit our website at https://nursing.uncg.edu.

Position Summary:

The Student Success and Retention Specialist for the School of Nursing (SON) will support nursing students (specifically pre and post licensure students) by providing targeted academic coaching, mentoring, and retention strategies to promote their success. Collaborating closely with program leadership and the Office of Student Success, this individual will identify students at risk, develop individualized success plans, and connect students to academic and support resources. The specialist will monitor student progress, facilitate/coordinate workshops on study skills, time management, and foster a supportive learning environment to enhance retention and program completion rates. This role is critical in ensuring pre- and post-licensure students are well prepared to achieve their academic and professional goals. The Student Success and Retention Specialist also collaborates with the UNCG Division of Student Success.

Minimum Qualifications:

• Bachelor’s degree in nursing, counseling, education, psychology or related field.
• Previous experience in counseling, academic coaching, tutoring, or student support services.
• Excellent communication, interpersonal, and technology skills.
  
  

Preferred Qualifications:

• Master’s degree in nursing, counseling, education, psychology or related field.
• At least one year of work experience with nursing or health-related student success activities.
• Knowledge of nursing curriculum and student academic success and retention strategies.
  
  

Special Instructions To Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references must be a current or previous supervisor.
• Email Address
• Contact Phone Number
  
  

Recruitment Range:

Salary is commensurate with experience and credentials

Org #-Department:

Nursing - 12802

Job Open Date:

04/13/2026

Job Close Date:

04/22/2026

Open Until Filled:

No

FTE:

1.000

Type Of Appointment:

Permanent

Number Of Months Per Year:

12

FLSA:

Exempt

Percentage Of Time:

50%

Key Responsibility:

Student Retention and Success Strategies

Essential Tasks:

• Develop and implement strategies to support student retention and success within the pre/post-licensure nursing programs.
• Monitor academic progress and identify students at risk of academic difficulty through regular check-ins and data analysis.
• Provide individualized support plans that include targeted academic coaching, mentoring, and resource referrals.
• Assist students with study skills, time management, test-taking strategies, and NCLEX preparation to ensure academic and professional success.
  
  

Percentage Of Time:

15%

Key Responsibility:

Student Resource Navigation and Advocacy

Essential Tasks:

• Connect students to university resources such as tutoring, counseling services, mental health support, and financial aid to address personal and academic challenges.
• Serve as a mentor and advocate for pre-licensure nursing students, promoting equity, inclusion, and a supportive learning environment.
• Assist with orientation programming to help students transition into the program successfully.
  
  

Percentage Of Time:

10%

Key Responsibility:

Collaboration with Faculty and Program Leadership

Essential Tasks:

• Collaborate with faculty to identify early warning signs of struggling students and address barriers to academic progression.
• Work closely with program leadership, including the Directors of Pre-licensure BSN & MSN Programs, to align retention efforts with program goals.
• Act as a liaison between students and faculty to ensure a coordinated and comprehensive approach to student support.
  
  

Key Responsibility:

Conduct academic and life skills coaching for prelicensure students, in particular.

Essential Tasks:

• Make contact with all students at the beginning of the academic year to introduce services (e.g., via orientation, email, class visits etc.)
• Meet as requested, one-on-one or in student groups, for academic and life coaching appointments.
• Coordinate student-to-student support groups.
• Create and provide programs as needed for identified student issues.
  
  

Key Responsibility:

Workshops, Programming, and Reporting

Essential Tasks:

• Develop and deliver workshops or group sessions on academic success strategies, stress management, personal resilience, and more.
• Track and analyze student performance and retention data to identify trends and inform program improvements.
• Prepare reports on retention efforts and student outcomes to share with program leadership for ongoing evaluation and improvement.
  
  

Physical Effort:

Reading - F, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - R, Bending - O, Squatting - O, Crawling - O, Reaching - O, Hand Movement-Grasping - O, Holding - O

Work Environment:

Inside - C