What are the responsibilities and job description for the Gallery Guide position at Inside Higher Ed?
Posting Number:
G/R32388P
Working Title:
Gallery Guide
Department:
SRVPAA-Georgia Museum of Art
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
College/Unit/Department Website:
https://georgiamuseum.org/
Employment Type:
Employee
Additional Schedule Information:
Ability to be punctual and reliably work day, evening, weekend and holiday shifts.
Advertised Salary:
$14.00
Anticipated Start Date:
03/29/2026
Posting Date:
03/05/2026
Open Until Filled:
Yes
Location of Vacancy:
Athens Area
EOO Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Duties/Responsibilities:
Visitor Experience
Warmly welcome, greet, orient, and direct visitors at the welcome desk or in the galleries.
Be knowledgeable about and able to discuss the museum’s physical layout and architectural features, including galleries, restrooms, Sculpture Garden, exits and elevator.Facilitate spontaneous conversation about art.
Assist visitors with inquiries about artists and exhibitions through engaging discussions.
Promote museum memberships, the museum shop, events, programs, tours and special events.
Review the daily schedule of events and communicate relevant information to other staff and museum guests as needed.
Record visitor information and attendance in database system.
Be familiar with Friends of GMOA (membership) benefits and promote Friend benefits to museum guests.
Be receptive to visitor feedback and perspectives.
Clean and maintain areas around visitor welcome desk and galleries, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as directed.
Attend ongoing training and professional development opportunities.
Answer and direct phone calls and answer general questions about the museum, exhibitions and public offerings.When assigned to the shop, assisting customers, ringing up customers and stocking merchandise.
Percentage Of Time:
50
Duties/Responsibilities:
Museum Protection
Observe visitors in the galleries and take proactive actions to prevent potential damage to artwork.
Politely remind visitors of security concerns (no touching artwork, no food or drinks, no large bags, etc.)
Direct visitors to place large bags and other inappropriate items in lockers or the coatroom.
Inspect art objects, labels, and lights/furnishings for signs of change or damage.
Report damage or changes in condition of objects to security supervisor.
Alert security staff as needed to ensure a safe environment for artwork and visitors.
Assist in disaster and emergency situations and with evacuation and crowd control.
Escort contractors and visitors, verify credentials, enforce safety protocols, log movement, and secure areas as needed.
Classification Title:
Temporary Service/Maintenance
FLSA:
Non-Exempt
FTE:
The Georgia Museum of Art is seeking enthusiastic, team-oriented Gallery Guides to deliver outstanding visitor experiences. Gallery Guides help create a welcoming, inclusive and engaging environment for all museum guests. Serving as the first point of contact, gallery guides provide visitors with information about museum programming and its exhibitions while ensuring an enjoyable experience. In addition to enhancing visitors’ experiences Gallery Guides work closely with the security team to help protect the museum, its staff and visitors from potential risks, including fire, theft, and accidents. Flexibility is needed, including availability for weekend, evening, and holiday shifts.
Relevant/Preferred Education, Experience, Licensure, Certification In Position:
Experience interacting with guests in educational, museum, gallery or similar settings desirable.
1 year of Client Service & Customer Support experience preferred.
Knowledge, Skills, Abilities And/or Competencies :
Passionate about engaging with the public.
Open to varied viewpoints.
Excellent verbal communication skills with the ability to be both friendly and authoritative.
Ability to communicate effectively with individuals of varying social and cultural backgrounds.
Ability to remain calm in stressful situations, resolving complaints with tact and courtesy, and de-escalating complex situations.
Capable of quickly assessing and communicating complex situations to senior staff.
Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.
Ability to read, understand, and follow standard operating procedures and work assignments.
Availability to work day, evening, weekend and holiday shifts.
Physical Demands:
Stand and remain alert for extended periods.
Move stanchions, fire extinguishers and wheelchairs.
Lift up to 25 pounds.
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources? :
Yes
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Is driving a requirement of this position?:
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
No
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Adam Clark
Recruitment Contact Email:
ac1979@uga.edu
G/R32388P
Working Title:
Gallery Guide
Department:
SRVPAA-Georgia Museum of Art
About The University Of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
College/Unit/Department Website:
https://georgiamuseum.org/
Employment Type:
Employee
Additional Schedule Information:
Ability to be punctual and reliably work day, evening, weekend and holiday shifts.
Advertised Salary:
$14.00
Anticipated Start Date:
03/29/2026
Posting Date:
03/05/2026
Open Until Filled:
Yes
Location of Vacancy:
Athens Area
EOO Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement:
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Duties/Responsibilities:
Visitor Experience
Warmly welcome, greet, orient, and direct visitors at the welcome desk or in the galleries.
Be knowledgeable about and able to discuss the museum’s physical layout and architectural features, including galleries, restrooms, Sculpture Garden, exits and elevator.Facilitate spontaneous conversation about art.
Assist visitors with inquiries about artists and exhibitions through engaging discussions.
Promote museum memberships, the museum shop, events, programs, tours and special events.
Review the daily schedule of events and communicate relevant information to other staff and museum guests as needed.
Record visitor information and attendance in database system.
Be familiar with Friends of GMOA (membership) benefits and promote Friend benefits to museum guests.
Be receptive to visitor feedback and perspectives.
Clean and maintain areas around visitor welcome desk and galleries, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as directed.
Attend ongoing training and professional development opportunities.
Answer and direct phone calls and answer general questions about the museum, exhibitions and public offerings.When assigned to the shop, assisting customers, ringing up customers and stocking merchandise.
Percentage Of Time:
50
Duties/Responsibilities:
Museum Protection
Observe visitors in the galleries and take proactive actions to prevent potential damage to artwork.
Politely remind visitors of security concerns (no touching artwork, no food or drinks, no large bags, etc.)
Direct visitors to place large bags and other inappropriate items in lockers or the coatroom.
Inspect art objects, labels, and lights/furnishings for signs of change or damage.
Report damage or changes in condition of objects to security supervisor.
Alert security staff as needed to ensure a safe environment for artwork and visitors.
Assist in disaster and emergency situations and with evacuation and crowd control.
Escort contractors and visitors, verify credentials, enforce safety protocols, log movement, and secure areas as needed.
Classification Title:
Temporary Service/Maintenance
FLSA:
Non-Exempt
FTE:
- 50
The Georgia Museum of Art is seeking enthusiastic, team-oriented Gallery Guides to deliver outstanding visitor experiences. Gallery Guides help create a welcoming, inclusive and engaging environment for all museum guests. Serving as the first point of contact, gallery guides provide visitors with information about museum programming and its exhibitions while ensuring an enjoyable experience. In addition to enhancing visitors’ experiences Gallery Guides work closely with the security team to help protect the museum, its staff and visitors from potential risks, including fire, theft, and accidents. Flexibility is needed, including availability for weekend, evening, and holiday shifts.
Relevant/Preferred Education, Experience, Licensure, Certification In Position:
Experience interacting with guests in educational, museum, gallery or similar settings desirable.
1 year of Client Service & Customer Support experience preferred.
Knowledge, Skills, Abilities And/or Competencies :
Passionate about engaging with the public.
Open to varied viewpoints.
Excellent verbal communication skills with the ability to be both friendly and authoritative.
Ability to communicate effectively with individuals of varying social and cultural backgrounds.
Ability to remain calm in stressful situations, resolving complaints with tact and courtesy, and de-escalating complex situations.
Capable of quickly assessing and communicating complex situations to senior staff.
Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.
Ability to read, understand, and follow standard operating procedures and work assignments.
Availability to work day, evening, weekend and holiday shifts.
Physical Demands:
Stand and remain alert for extended periods.
Move stanchions, fire extinguishers and wheelchairs.
Lift up to 25 pounds.
Is this a Position of Trust?:
Yes
Does this position have operation, access, or control of financial resources? :
Yes
Does this position require a P-Card? :
No
Is having a P-Card an essential function of this position? :
No
Is driving a requirement of this position?:
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?:
No
Does This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):
No
Background Investigation Policy:
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Contact Details:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name:
Adam Clark
Recruitment Contact Email:
ac1979@uga.edu
Salary : $14