Cash Specialist 2

Inova Center of Personalized Health is looking for a dedicated Cash Specialist 2 to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m. (Hybrid - Must Report On-Site 2-3 time per week)

The Cash Specialist 2 ensures that access database reports and rejection reports are worked timely while meeting departmental productivity and quality review standards. Ensures the appropriate and timely write-off of all account adjustment requests. Ensures the appropriate handling and posting of non-payment EOBs and denial request. Stays late once a month with a match up end of month and stays until all cash is posted. Receives, sorts and ensures the timely and accurate processing of the bank lockbox.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Cash Specialist 2 Job Responsibilities:

• Ensures that Access database-posting entries and rejection reports are entered/worked daily.
• Identifies issues with database rejections and provides feedback regarding rejections to management. Takes direction from supervisor or manager to resolve issues.
• Documents/posts the correct CDM code activity in Epic. Ensures documentation has appropriate authorization and accurately depicts the actions performed per departmental quality review standards.
• Ensures that all write-off requests are handled appropriately and within 48 hours of receipt or within the customers' expectations.
• Ensures that appropriate ASC codes are applied to the customer accounts.
• Ensures that all accounts are reviewed, corrections are identified and resolutions are initiated or escalated to management as appropriate. Provides resolution for problem accounts (purged, unidentified, etc.) within allowable timeframes, as defined for appropriate deficiency, and/or provides appropriate account follow-up based on established protocol.
• Meets weekly productivity and quality expectations for assigned work lists and any supervisor-assigned special tasks. Documents and reports postings or balancing issues immediately and provides feedback to management regarding the issues.
• Maintains knowledge of all payer requirements, 835, and EOB standards as well as system (hospital, clearinghouse, and payer) functionality and hospital policies/procedures.

Minimum Qualifications:

• Education: High School or GED
• Experience : 2 years of experience

Preferred Qualifications:

• Experience accurately posting payments, adjustments, and denials in EPIC from electronic and manual remittance advices (ERAs/EOBs).
• Strong ability to review and research remittance advices to ensure proper payment application and resolve discrepancies.
• Proficiency in investigating and resolving unapplied or misapplied cash deposits in a timely manner.
• Experience reconciling daily deposits with bank statements and EPIC postings to ensure financial accuracy.
• Familiarity with month-end and year-end reconciliation processes.
• Ability to identify and escalate payment issues, trends, or system errors to management.