What are the responsibilities and job description for the Collections Manager position at Inova Federal Credit Union?
At INOVA Federal Credit Union, we believe in Trust, Respect, Integrity. These values drive everything we do — from serving our members to supporting each other as a team. We are seeking a Collections Manager who embodies these principles and is ready to play a pivotal role in protecting the financial health of both our members and the credit union.
About the Role
The Collections Manager oversees the day-to-day operations of the collections department, ensuring effective management of delinquent accounts while maintaining the highest level of member care and compliance. This leader will coach, develop, and empower the team to deliver exceptional service.
Key Responsibilities
- Lead and develop a high-performing collections team through mentorship, accountability, and collaboration.
- Ensure compliance with all federal and state regulations, credit union policies, and lending procedures.
- Monitor delinquency trends and implement proactive strategies to reduce risk and loss.
- Analyze data and performance metrics to enhance efficiency and member outcomes.
- Foster a culture of respect, integrity, and service while maintaining strong relationships across departments.
- Partner with senior leadership to develop and execute strategic initiatives that support organizational goals.
What We’re Looking For
- Proven leadership experience in collections, lending, or financial services.
- Strong knowledge of regulatory compliance related to debt collection.
- Excellent communication, problem-solving, and analytical skills.
- Ability to lead with empathy while ensuring accountability and performance.
- A passion for helping others and advancing INOVA Federal’s core values in every interaction.
Why Join INOVA Federal?
At INOVA Federal, you’ll be part of a team that cares deeply about people — our members, our employees, and our communities. We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture that values teamwork, and doing the right thing.
If you’re ready to make a lasting impact and lead with purpose, we’d love to hear from you.
Apply today to help us continue building financial futures rooted in integrity and service.