What are the responsibilities and job description for the Collections Manager position at INOVA Federal?
Join INOVA Federal as Our Next Collections Manager
At INOVA, our core values—Trust, Respect, and Integrity—guide every decision we make. They shape how we serve our members, support our communities, and work together as a team. We are looking for a Collections Manager who embodies these principles and is ready to play a key role in protecting the financial well-being of both our members and the credit union.
About The Role
The Collections Manager is responsible for leading the daily operations of the collections department, ensuring efficient management of delinquent accounts while upholding exceptional member care and compliance standards. This leader will coach, develop, and empower team members to perform at their best and deliver outstanding service.
Key Responsibilities
At INOVA Federal, you’ll be part of a team that cares deeply about people—our members, our employees, and our communities. We offer competitive compensation, comprehensive benefits, opportunities for professional development, and a culture that values teamwork and doing the right thing.
If you’re ready to make a meaningful impact and lead with purpose, we’d love to hear from you.
Apply today to help us continue building financial futures rooted in integrity and service.
At INOVA, our core values—Trust, Respect, and Integrity—guide every decision we make. They shape how we serve our members, support our communities, and work together as a team. We are looking for a Collections Manager who embodies these principles and is ready to play a key role in protecting the financial well-being of both our members and the credit union.
About The Role
The Collections Manager is responsible for leading the daily operations of the collections department, ensuring efficient management of delinquent accounts while upholding exceptional member care and compliance standards. This leader will coach, develop, and empower team members to perform at their best and deliver outstanding service.
Key Responsibilities
- Lead, develop, and inspire a high-performing collections team through mentorship, accountability, and collaboration.
- Ensure full compliance with federal and state regulations, credit union policies, and lending procedures.
- Monitor delinquency trends and implement proactive strategies to minimize risk and loss.
- Analyze data and performance metrics to drive efficiency and enhance member outcomes.
- Foster a culture grounded in respect, integrity, and service, while maintaining strong cross-departmental relationships.
- Collaborate with senior leadership to shape and execute strategic initiatives that support organizational goals.
- Demonstrated leadership experience in collections, lending, or financial services.
- Strong knowledge of regulatory compliance related to debt collection.
- Exceptional communication, problem-solving, and analytical skills.
- Ability to lead with empathy while maintaining accountability and performance expectations.
- A genuine passion for helping others and championing INOVA Federal’s core values in every interaction.
At INOVA Federal, you’ll be part of a team that cares deeply about people—our members, our employees, and our communities. We offer competitive compensation, comprehensive benefits, opportunities for professional development, and a culture that values teamwork and doing the right thing.
If you’re ready to make a meaningful impact and lead with purpose, we’d love to hear from you.
Apply today to help us continue building financial futures rooted in integrity and service.