What are the responsibilities and job description for the Technical Account Manager position at Inolex, Inc.?
Duties/Responsibilities:
- Drive revenue growth and profitability across key accounts.
- Build and maintain trusted relationships with decision-makers, influencers, and technical teams at target key accounts.
- Build clear project pipelines with key clients, balancing long-term and short-term opportunities.
- Develop and execute strategic account plans aligned with company priorities, ensuring sustainable growth.
- Develop proposals and negotiate contracts aligned with company objectives and client needs.
- Work with Inolex team to provide technical expertise on formulations, applications, and regulatory compliance; deliver customized solutions and troubleshoot challenges.
- Lead joint development projects and collaborative workstreams with key clients.
- Conduct technical presentations, workshops, and training sessions.
- Identify market trends and customer insights to guide product development and innovation.
- Represent Inolex at industry events, tradeshows, and technical seminars.
- Maintain accurate CRM records, forecasts, budgets, and reporting.
- Support special projects and additional business needs as required.
Required Skills/Abilities:
- Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
- Strong organizational capabilities and meticulous attention to detail
- Advanced analytical thinking to interpret data, identify trends, and inform strategic decisions
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and related business software
- Excellent time management and customer prioritization skills in a fast-paced, growing environment
- Ability to read and interpret technical documents and regulatory guidelines
- Collaborative team mindset with the ability to work cross-functionally and independently with minimal supervision
- Keen ability to recognize critical details and act on insights
- Proven problem-solving skills with a proactive and solution-oriented approach
Education and Experience:
- Bachelor's degree in Chemistry, Biochemistry, Chemical Engineering, or related technical field.
- 5 – 7 years of commercial experience with Key Accounts in the Northeast personal care industry.
- Deep knowledge of personal care ingredients, formulation, and market dynamics.
- Knowledge of the global beauty care industry, market drivers, supply chains, and key accounts.
- Prior formulation experience or the ability to troubleshoot is a strong plus.
- Passion for joining an innovative, sustainable ingredient manufacturer
- Active in relevant industry associations.
Physical Requirements:
- Ability to work remotely from home office and execute travel to customer and on-site company meetings.
- Ability to be in Philadelphia office once per week
- This role will be subject to approximately 25% overnight travel.
Inolex is a fast-growing, innovative manufacturer of sustainable personal care ingredients serving leading brands worldwide. We are seeking a strategic, results-driven Technical Account Manager to strengthen partnerships and deliver exceptional value through technical and commercial expertise. The ideal candidate is proactive, organized, and highly skilled at building relationships with key accounts in the Northeast U.S. This role focuses on expanding business with existing customers, securing new opportunities with target accounts, and driving growth through customer collaboration. You will work closely with cross-functional teams including Marketing, R&D, Sustainability, and Supply Chain based at our Philadelphia headquarters and Charlotte manufacturing facility to deliver tailored ingredient solutions that meet evolving market needs.
This is a remote position requiring regular travel within the Northeast region and one in-office day per week in Philadelphia, PA.
This company is an Equal Employment Opportunity Employer (EOE/including disability/vets)
