What are the responsibilities and job description for the Front Desk Agent position at Innvite Hospitality?
The Best Western Plus is looking for Front Desk Agents!
This position can be the gateway to a rewarding career in the hospitality industry. In our industry advancement and promotions happen through hard work, effort and delivering outstanding guest service.
Full time associates are eligible for portable health insurance after 90 days and for vacation after one year.
There are bonuses! Earn up to $250.00 per quarter by referring leads discovered at the front desk to the sales department!
If this sounds like a great opportunity to start a new career or to advance your current hospitality career these are the qualifications needed:
High School Diploma or GED
3 months customer service experience
Fluent Verbal & Written Communication in Proper English
Computer Skills/Keyboard/Typing Skills
Ability to Work Independently
Ability to Complete Multiple Tasks Simultaneously
Night Audit/Basic Accounting Skills/Training
Here is a brief job description:
Guest Check-in & Check-out
PMS Operations
Cash Handling & Credit Card Transactions
Switchboard Operation and Telephone Etiquette
Front Office Emergency/Security Procedures
Reservations-Guest Rooms and Meeting Rooms
Assist with Administrative Duties as assigned by Management
Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
Take Group Reservations & Set up Group Blocks
Sales of Guest Rooms with New Arrivals and Phone Inquiries
Follow All Policies & Procedures as Outlined in the Employee Handbook
Maintain a Professional Attitude to all Guests, Associates & Vendors
Here are the physical requirements needed:
Neck: Bending & Twisting
Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
Hands: Finger Dexterity, Grasping
Trunk: Bending & Twisting
Legs: Normal Balance, Crouching or Kneeling
Feet: Standing For Long Periods, Walking, Climbing Stairs
Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency
Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
Vision: Legal Normal Vision with or without Accommodation
EOE
Salary : $10 - $11