General Manager

Job Title: General Manager – Hands-On Limited Service Hotel

Overview:
We are seeking a highly dependable, results-driven, and hands-on General Manager to lead a limited service hotel. This role is not for absentee or passive managers. You must be willing to lead from the front, take ownership of all operational aspects, and work alongside the team to ensure high standards of guest satisfaction and operational performance.

Key Responsibilities:

Leadership & Accountability

• Lead by example: actively support staff in daily operations when needed
• Enforce high performance, punctuality, and accountability across all departments
• Coach, mentor, and develop a motivated, professional team
• Hold self and staff responsible for guest satisfaction, cleanliness, and operational standards

Operations & Performance

• Direct daily operations of front desk, housekeeping, maintenance, and back-of-house
• Manage property condition proactively; identify issues before they affect guests
• Monitor KPIs, revenue, occupancy, and operational costs, taking corrective action immediately
• Ensure compliance with all brand, safety, and operational standards

Guest Experience & Problem Solving

• Personally address guest concerns and escalate where necessary
• Proactively identify opportunities to improve service quality and efficiency
• Implement operational improvements and enforce standards consistently

Financial Responsibility

• Prepare and manage budgets, payroll, and expenses
• Analyze P&L statements and implement cost-saving strategies
• Drive revenue and profitability while maintaining high service levels

Qualifications & Requirements:

• Minimum 3–5 years experience as a hotel GM or in a senior operations role
• Proven track record of hands-on, operational leadership
• Strong work ethic, dependability, and commitment to being present on-site
• Excellent communication, problem-solving, and decision-making skills
• Willingness to work flexible schedules including nights, weekends, and holidays

What This Role Is Not For:

• Individuals who prefer to delegate all operational work
• Candidates unwilling to take personal responsibility for guest satisfaction
• Managers who do not thrive in a fast-paced, hands-on environment

Why Join Us:

• Lead a property where your actions directly impact success
• Competitive salary with performance incentives
• Opportunity to build a high-performing team and make a measurable impact