What are the responsibilities and job description for the IT Support Specialist position at innovitusa?
Hiring: W2 Candidates OnlyVisa: Open to any visa type with valid work authorization in the USASummary: IT Support Specialists provide technical support to users by troubleshooting hardware, software, and network issues. They ensure smooth IT operations and high levels of end-user satisfaction.Key Responsibilities:Provide first and second-level technical support.Troubleshoot hardware, software, and network issues.Install and configure IT equipment and software.Maintain accurate support documentation.Assist in system upgrades and maintenance.Respond to support tickets in a timely manner.Educate users on best practices and IT policies.Monitor system health and performance.Coordinate with vendors for technical support.Participate in IT projects and process improvements.Qualifications:Bachelor’s in IT, Computer Science, or related field.2-4 years of experience in technical support.Knowledge of operating systems, networks, and common software.Strong troubleshooting and communication skills.Preferred Skills/Duties:ITIL Foundation certification.Experience with remote support tools.Knowledge of cloud-based services.Ability to train and guide end-users.