What are the responsibilities and job description for the Veterinary Practice Manager position at Innovetive Petcare?
Department: Administrative
Location: Sandy Springs, Georgia
Compensation: $75,000 - $90,000 / year
Animal Emergency Center of Sandy Springs (AEC Sandy Springs) is seeking a seasoned, people-focused, and financially savvy Practice Manager to lead our established emergency and critical care veterinary hospital in the Sandy Springs/Atlanta market.
This is a high-impact leadership role for an experienced veterinary practice manager who thrives in a fast-paced emergency environment and is energized by team development, operational excellence, and sustainable financial growth. You will partner closely with our Medical Director to strengthen our long-standing reputation while advancing our Emergency & Critical Care (ECC) brand across the greater Atlanta area.
With decades of service to the community and over 80 years of combined veterinary experience on staff, AEC Sandy Springs is deeply rooted in the region and poised for continued growth. AEC Sandy Springs provides overnight, weekend, and holiday emergency and critical care for dogs and cats, serving Sandy Springs and surrounding communities.
The Practice Manager is responsible for hospital operations, financial performance, team leadership, and client experience. This role requires a confident, emotionally intelligent leader who can balance the demands of emergency medicine while building a culture of trust, accountability, inclusion, and continuous improvement.
This position is hands-on, strategic, and collaborative, with direct influence on hospital growth, staff engagement, and operational success.
Key Responsibilities
- Hospital Operations & Performance
- Lead day-to-day operations of a high-volume emergency and critical care hospital
- Optimize workflow, scheduling, and interdepartmental coordination
- Ensure compliance with all local, state, and federal veterinary regulations
- Maintain and evolve hospital SOPs and operational standards
- Financial Leadership & Growth
- Own and manage hospital financials, including budgeting, forecasting, and P&L performance
- Monitor KPIs, revenue drivers, labor costs, and expense control
- Partner with leadership on pricing strategies, service mix optimization, and growth initiatives
- Drive data-informed decision-making to support long-term sustainability
- Team Leadership & Culture
- Lead, coach, and develop a diverse team of emergency veterinarians, specialists, technicians, and support staff
- Foster a DEI-inclusive, psychologically safe, and collaborative workplace
- Support performance management, professional development, and succession planning
- Promote staff engagement, retention, and well-being in a high-acuity environment
- Human Resources & Staffing
- Oversee recruiting, onboarding, training, and retention strategies
- Ensure appropriate staffing coverage for overnight, weekend, and holiday shifts
- Partner with HR on employee relations, performance reviews, and compliance
- Client Experience & Community Presence
- Champion a compassionate, client-centered experience from intake through discharge
- Address client concerns with professionalism, empathy, and transparency
- Build referral relationships with local veterinary practices
- Represent AEC Sandy Springs at community and industry events
- Emergency & Critical Care Coordination
- Support seamless collaboration between ER clinicians and specialists
- Ensure protocols are in place for triage, critical cases, and surge capacity
- Maintain readiness for high-pressure, time-sensitive medical situations
Qualifications & Experience
- Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred
- 3–5 years of veterinary practice management experience, required
- Emergency and/or specialty veterinary hospital experience preferred
- Certified Veterinary Practice Manager (CVPM) or equivalent certification preferred
- Proven experience managing budgets, P&L statements, and financial reporting
- Strong working knowledge of veterinary practice management software (Avimark, Vetter, eVetPractice, or similar)
- Demonstrated ability to lead, coach, and develop veterinary teams in high-volume, fast-paced environments
- Experience with conflict resolution, performance management, and staff development
- Strong operational oversight including hospital operations, scheduling, workflow optimization, and inventory management
- Advanced understanding of veterinary financials, cost control, and revenue optimization
- Ability to analyze financial data to drive operational efficiency and profitability
- Exceptional communication and customer service skills with a compassionate, professional approach
- Proven ability to manage client expectations and high-stress situations with empathy
- Emotionally resilient and capable of supporting staff and clients during emergency and critical care cases
At Innovetive Petcare, we believe strong hospital leaders deserve meaningful support, competitive rewards, and real opportunities to grow. As a Practice Manager at AEC Sandy Springs, you’ll be backed by a national veterinary network that empowers local leadership while investing deeply in people, performance, and purpose.
Competitive Compensation & Leadership Incentives
- Highly competitive salary, aligned with emergency and specialty leadership roles
- Performance-based incentive opportunities tied to hospital growth, financial performance, and team engagement
- Sign-on bonus and/or relocation assistance available for highly qualified candidates
- Annual compensation and performance reviews
- Medical, dental, and vision insurance options
- Company-paid life insurance and short-term disability
- 401(k) with company match
- Paid time off (PTO) and paid holidays
- Employee Assistance Program (EAP) and mental health resources
- Employee pet care discounts
- Annual CE allowance to support leadership, financial, and veterinary management development
- Dedicated CE PTO so you can invest in learning without sacrificing personal time
- Access to conferences, certifications (including CVPM support), workshops, and industry events
- Ongoing leadership coaching and operational support from Innovetive Petcare
- Clear pathways for advancement within the Innovetive Petcare network
- Opportunities to collaborate with and learn from other Practice Managers and hospital leaders nationwide
- Exposure to multi-hospital leadership, mentorship, and special project opportunities
- A true commitment to promoting from within and supporting long-term career goals
- Centralized HR, recruiting, finance, marketing, and operational resources
- Data-driven tools and reporting to support informed decision-making
- Autonomy to lead locally with the backing of a national support structure
- A leadership team that values transparency, collaboration, and innovation
- A people-first, DEI-inclusive culture where diverse perspectives are welcomed and valued
- Emphasis on sustainability, work-life balance, and burnout prevention in emergency medicine
- A collaborative environment built on trust, respect, and shared success
When you join Innovetive Petcare, you’re not just stepping into a Practice Manager role — you’re joining a community of veterinary professionals committed to raising the standard of care, supporting one another, and growing stronger together.
Salary : $75,000 - $90,000