What are the responsibilities and job description for the Front Desk Scheduler / Receptionist position at Innovative Injury Solutions?
Front Desk Scheduler / Receptionist
We are seeking a highly reliable, bilingual (English/Spanish) Front Desk Scheduler / Receptionist to join our fast-paced medical practice. This role is critical to patient care, clinic flow, and provider efficiency. Dependability, punctuality, and consistency are essential for success in this position.
The ideal candidate is organized, professional, patient-focused, and able to manage a demanding front desk environment with confidence.
Key Responsibilities
- Greet patients professionally and provide excellent customer service in person and by phone
- Check patients in and out and verify demographic and insurance information
- Schedule, reschedule, and confirm appointments across multiple providers
- Proactively manage cancellations and no-shows with documented patient outreach
- Assist patients with intake paperwork and confirm completion prior to appointments
- Answer multi-line phones and route calls/messages appropriately
- Maintain accurate, timely documentation in the EMR/EHR system
- Coordinate follow-up appointments and post-visit scheduling
- Communicate clearly with providers, clinical staff, and leadership
- Maintain a clean, organized, and efficient front desk
Required Qualifications
- Bilingual Spanish (English/Spanish) – Required
- Proven reliability and strong attendance history
- High school diploma or GED
- Medical front desk or receptionist experience
- EMR/EHR experience (eCW exp a plus)
- Strong communication, organization, and documentation skills
- Ability to multitask in a fast-paced medical environment
- Professional demeanor and accountability
Preferred (Nice to Have)
- Medical terminology experience
- Experience in pain management, physical therapy, chiropractic, or specialty clinics
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching
- Paid time off (PTO)
- Flexible spending account (FSA)
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22