What are the responsibilities and job description for the Bilingual Referral Coordinator/ Personal Injury/ Full Time position at Innovative Injury Solutions?
Bilingual Referral Coordinator | Full Time
Innovative Injury Solutions is a growing, multidisciplinary practice specializing in primary care, pain management, and rehabilitation medicine. We are seeking a dependable, organized Referral Coordinator to help connect patients with the care they need and keep the referral process running smoothly.
Our practice serves patients recovering from injuries, including those receiving treatment on a personal injury lien. This role is an important point of contact for patients, referring offices, and law firms, ensuring clear communication and timely scheduling.
If you are personable, detail oriented, and enjoy helping patients, we would love to meet you. Fluency in English and Spanish is required. We will train the right candidate in our referral workflows!
Responsibilities
- Review and process incoming referrals promptly and accurately
- Contact patients to schedule new patient appointments and explain next steps
- Verify patient demographics, referral details, and required documentation
- Coordinate with referring offices and law firms to obtain missing information
- Provide updates regarding scheduling, appointment status, and patient outreach
- Track pending referrals and consistently follow up with patients
- Assist with rescheduling new patient appointments and following up on missed visits
- Maintain accurate documentation of communications and scheduling outcomes in the EMR
- Collaborate with front desk and clinical teams to ensure a smooth transition into care
- Manage incoming referral calls and messages with professionalism and compassion
Required Qualifications
- High school diploma or GED
- At least one year of medical office experience
- At least one year of EMR/EHR experience
- Fluency in English and Spanish
- Strong communication, customer service, and documentation skills
- Excellent organization, attention to detail, and follow through
- Ability to manage multiple priorities in a busy medical practice
- Dependable, professional, and comfortable working independently and with a team
Preferred Qualifications
- Previous referral coordination or patient scheduling experience
- Familiarity with medical terminology
- Experience in pain management, physical therapy, or chiropractic practices
- Familiarity with personal injury lien cases and communication with law firms
Job Type: Full Time
Join Innovative Injury Solutions and help make each patient’s first steps toward care a positive experience.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22