What are the responsibilities and job description for the Front Desk Receptionist position at Serenity Healthcare?
💼 Receptionist
🕒 Schedule: 3 Days/Week | 13-Hour Shifts
✨ About The Role
As a Receptionist (Patient Experience Coordinator), you'll be the first point of contact for our patients — the person who sets the tone and makes people feel at ease. This role is perfect for someone with strong customer service skills who wants to do work that matters.
No healthcare experience? No problem. If you've worked in hospitality, retail, or any fast-paced service role, you already have the foundation — we'll teach you the rest.
🧩 What You'll Do
At Serenity Healthcare, we believe in redefining mental wellness. Using innovative technology and evidence-based care, we help patients who haven't found success with traditional treatments. Our mission is to help people take back their lives — and we're looking for team members who care deeply about making that happen.
🕒 Schedule: 3 Days/Week | 13-Hour Shifts
✨ About The Role
As a Receptionist (Patient Experience Coordinator), you'll be the first point of contact for our patients — the person who sets the tone and makes people feel at ease. This role is perfect for someone with strong customer service skills who wants to do work that matters.
No healthcare experience? No problem. If you've worked in hospitality, retail, or any fast-paced service role, you already have the foundation — we'll teach you the rest.
🧩 What You'll Do
- Greet every patient with warmth and professionalism
- Manage check-in/check-out, verify info, and assist with forms
- Answer phones and emails with clarity, kindness, and accuracy
- Schedule and confirm appointments
- Keep front desk area clean, calm, and welcoming
- Use digital tools and office systems efficiently
- Support teammates and adapt as needs shift
- A people-first attitude with great communication skills
- Ability to multitask and stay calm under pressure
- Comfort using email, calendars, and scheduling systems
- A willingness to learn healthcare protocols and privacy practices
- 1 year of customer-facing experience (retail, hospitality, etc.)
- High School Diploma or GED
- Purpose-Driven Work: Help people on their mental health journey
- Time Off That Matters: 10 PTO days (15 after year 1) 10 paid holidays
- Great Benefits: 90% covered health, dental & vision insurance
- Future-Focused: 401k internal growth opportunities
- Referral Bonuses: Get rewarded for bringing great people into the team
At Serenity Healthcare, we believe in redefining mental wellness. Using innovative technology and evidence-based care, we help patients who haven't found success with traditional treatments. Our mission is to help people take back their lives — and we're looking for team members who care deeply about making that happen.