Hybrid Customer Service Representative - Hybrid

Hybrid Customer Service Representative

Are you ready to take the next step in your career with a role that offers work-life balance, growth opportunities, and a supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our dynamic team. Imagine a career where you work Monday through Friday, enjoy exceptional benefits, and have the flexibility of a hybrid remote schedule that lets you work from the comfort of your home while also accessing our top-notch office facilities.

Why Join Us?

• Work-Life Balance: Enjoy a consistent Monday-Friday schedule with evenings and weekends all to yourself.
• Hybrid Flexibility: Experience the best of both worlds—work remotely and in our modern, secure office.
• Amazing Benefits: Take advantage of paid time off, comprehensive health insurance, life insurance, and dental reimbursement.
• Office Perks: Our facility boasts a free wellness center, gym, scenic walking paths, and an on-site Starbucks kiosk and full-service café to keep you energized and healthy.
• Immediate Hiring: We’re hiring right now! Don’t miss this chance to advance your career—apply today and start your journey with us!

Key Responsibilities - Hybrid Customer Service Representative

What You’ll Do: As a Customer Service Representative specializing in Order Management, you’ll be at the heart of our business, ensuring our customers—ranging from leading retailers to service centers—receive top-tier service.

In this role, you will:

• Be a Customer Champion: Respond to inquiries with knowledge and care, helping customers find the right solutions.
• Drive Success: Handle order processing and data entry with precision, ensuring accuracy and timely delivery.
• Keep Things Moving: Assist with forecasting and replenishment, making sure our supply chain runs smoothly.
• Be the Go-To Expert: Provide updates on shipment locations and keep our customers informed.
• Lead by Example: Train new team members, sharing your expertise to help them succeed.
• Ensure Excellence: Work efficiently to prevent delays and maintain our high standards.

Required Skills and Knowledge- Hybrid Customer Service Representative

Who You Are:

• Tech-Savvy: Comfortable with MS Office applications like Excel, Access, and PowerPoint.
• A Team Player: You thrive in a collaborative environment but are also self-motivated and can excel with minimal supervision.
• Problem-Solver: You approach challenges with a practical mindset and find solutions that work.
• People-Oriented: You have excellent interpersonal skills, particularly in fast-paced settings, and are committed to delivering outstanding customer service.

Education and Experience - Hybrid Customer Service Representative

Your Qualifications:

• Education: High school diploma required; a Bachelor’s degree is a plus.
• Experience: Proven customer service experience, ideally in a call center or similar environment.

Benefits and Pay - Hybrid Customer Service Representative

Your Benefits and Compensation:

• Stable Schedule: Monday through Friday, 9 AM to 6 PM, with one rotational week per month (11 AM to 7 PM).
• Health and Wellness: Free access to our wellness center, gym, and walking paths.
• Daily Perks: On-site, full-service café and Starbucks kiosk to fuel your day.
• Financial Security: Enjoy comprehensive healthcare, life insurance, dental reimbursement, and generous paid time off.
• Modern Workplace: Work in a secure, state-of-the-art facility designed for your comfort and productivity.

Don’t miss out on this incredible opportunity to grow your career and make a difference. Apply now and let’s achieve success together!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran