What are the responsibilities and job description for the General Manager position at Inkinen Executive Search?
The General Manager is an accomplished hospitality leader with luxury or destination resort experience, strong operational and financial expertise, a deep appreciation for Hawaiʻi's culture and hospitality traditions, and a proven ability to build exceptional teams, deliver outstanding guest experiences.
Position Overview
One of Maui's most beloved oceanfront resorts, is seeking an accomplished hospitality executive to serve as its next General Manager. Situated on one of West Maui's most scenic beachfront locations, the resort is known for its exceptional guest experience, loyal repeat visitors, strong employee culture, and long-standing commitment to preserving the authentic spirit of Hawaiʻi.
Reporting to the Board of Directors, the General Manager serves as the resort's senior executive leader, providing strategic direction and oversight for all aspects of operations, financial performance, guest satisfaction, team development, property stewardship, and long-term growth. This individual will work closely with ownership groups, shareholders, and community stakeholders while ensuring the continued success and legacy of the resort.
Responsibilities
- Provide overall leadership and strategic direction for resort operations.
- Drive financial performance, profitability, budgeting, forecasting, and long-term planning.
- Lead, mentor, and develop a team of approximately 160 employees and department leaders.
- Ensure exceptional guest experiences and maintain the resort's high service standards.
- Partner with the Board of Directors on strategic initiatives and organizational priorities.
- Build strong relationships with owners, shareholders, community partners, and industry stakeholders.
- Oversee property maintenance, capital improvement projects, and asset preservation efforts.
- Foster a positive workplace culture focused on employee engagement, accountability, and service excellence.
- Monitor market trends and identify opportunities to strengthen the resort's competitive position.
- Serve as a visible ambassador for the resort within the Maui community and Hawaiʻi hospitality industry.
Skills
- Executive Leadership
- Resort Operations
- Financial & Business Acumen
- Strategic Planning
- Team Development
- Guest Experience
- Stakeholder Management
- Board & Owner Relations
- Asset Management
- Relationship Building
Requirements
- Bachelor's degree preferred; equivalent combination of education and executive hospitality experience will be considered.
- 15 years of senior leadership experience within luxury hospitality, resort, hotel, or destination property environments.
- Hawaiʻi hospitality experience or a strong understanding of Hawaiʻi's culture, communities, and hospitality market is highly desirable.
- Demonstrated success leading large, multi-department operations with full financial accountability.
- Strong experience managing budgets, forecasting, and operational performance metrics.
- Proven ability to lead, inspire, and develop high-performing teams.
- Excellent relationship-building skills with owners, boards, stakeholders, guests, and community partners.
- Experience navigating complex ownership structures, condominium hotel operations, vacation ownership environments, or other stakeholder-intensive hospitality settings is highly desirable.
- Strong business acumen combined with a hands-on, visible leadership style.
- Commitment to exceptional guest service and employee engagement.
Compensation
- Base salary: $175,000 - $250,000
- Incentive compensation opportunity
- Housing assistance
- Comprehensive executive benefits package
Salary : $175,000 - $250,000